Administration Assistant

About Us

Keolis is one of Australia’s largest private providers of multi-modal public transport, operating Bus, Ferry and Light Rail services across the country.

With a long-term commitment to Australia, we aspire to be the partner of choice for public transport authorities by delivering on our promise to “Think Like a Passenger.”

This is your opportunity to join an international transport brand locally in Newcastle, supporting a multi-modal operation that keeps our community moving every day.

Behind every service we deliver is a team of dedicated professionals

About the role

We are seeking an organised and proactive Administration Assistant to join our team at our Hamilton Bus Depot.

Reporting to the Finance & Administration Manager, you will support the administration of insurance claims, maintain records, assist with payroll and compliance activities, and provide general administrative support across the business.

This position is a 12-month fixed-term contract, providing parental leave cover.

Key responsibilities

• Manage and administer insurance claims for employees, passengers and third parties
• Liaise with insurance providers and internal teams including HR, Finance and Operations
• Respond to insurance enquiries in a professional and timely manner
• Assist with payroll as required
• Maintain accurate records, files and SharePoint documentation
• Ensure confidentiality of sensitive business information
• Provide general administrative support
• Assist with audits, compliance checks, year-end processes and system improvements

About you

• Minimum Certificate III in Business Administration, Business Services or a related discipline
• A minimum of 3 years' experience in administration or office support
• Insurance claims or case management experience (highly regarded)
• Intermediate to advanced Excel skills (essential)
• Proficiency in Microsoft Office and SharePoint
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines
• High attention to detail and accuracy
• Demonstrated commitment to providing excellent customer service and building positive relationships with internal and external stakeholders
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Professionalism, integrity and the ability to maintain confidentiality

Benefits

• A competitive salary package
• Discounts with hundreds of retailers across 9,000+ locations Australia-wide
• Health and wellbeing programs, including Fitness Passport memberships for you and your family
• A collaborative, supportive team culture
• The opportunity to work locally while being part of a global transport network