Administration Assistant

About the role

This is an office-based role supporting the day-to-day operation of a busy tree service business. You will be an important point of contact for our customers and will work closely with management, our Maintenance Manager and field crews. The position will be approximately 24 hours per week, worked across weekdays.

Key responsibilities

• Managing customer enquiries received by phone, email and SMS.
• Entering and maintaining customer, quote and job information in ServiceM8, including assisting with preparing, issuing and following up quotes.
• Assisting with scheduling work and liaising with customers regarding proposed work dates.
• Communicating information between customers, field crews, management, suppliers and subcontractors.
• Completing general data entry using Xero and maintaining organised electronic and physical records.
• Assisting with employee records, safety documentation, tenders, supplier and contractor documentation, marketing activities and general office administration.

About you

• Previous experience in administration, office support, customer service or a similar role.
• Sound knowledge of Microsoft Excel and Word and/or Apple Pages and Numbers.
• Confidence using Apple computers, email, cloud-based systems and general office software.
• Experience using ServiceM8 and Xero, or the ability to learn new systems quickly.
• Strong organisational, communication and time-management skills, with excellent attention to detail.
• The ability to prioritise tasks, manage interruptions, work independently and communicate professionally with customers, crew members and management.
• Reliable attendance, punctuality and a willingness to support the wider team.

About us

Budget Tree Service QLD is a tree service business.