Administration Assistant

Proudly Awarded New Zealand’s Leading Hotel at the 2025 World Travel Awards and New Zealand’s Best Incentive Hotel at the 2025 World MICE Awards.

Our work ethos is nurturing and supportive. We are the Millbrook family and take great pride in being one of New Zealand's best places to work.

Overview

Millbrook Resort is New Zealand's leading lifestyle resort, renowned for delivering exceptional guest experiences and world-class hospitality.

As our Administration Assistant, you will provide proactive administrative support to our Reservations and MICE teams, helping to ensure the efficient day-to-day operation of these functions. This role is ideal for someone who enjoys working behind the scenes, managing information with accuracy, and supporting a team through strong organisation and attention to detail.

Working closely with team members across the business, you will assist with reservations administration, financial processing, reporting and system management, contributing to the seamless delivery of Millbrook's luxury service standards.

What will your day look like?

• Providing administrative support to the Reservations and MICE teams to ensure efficient day-to-day operations
• Creating, updating and maintaining reservation and group booking information, rooming lists and accommodation allocations
• Coordinating pre-arrival administration, guest communications and booking preparation processes
• Monitoring and managing out-of-order room inventory and related system updates.
• Processing invoices, deposits, commissions and payment records while assisting with account management and financial administration
• Producing and distributing operational and financial reports while maintaining accurate records and documentation.
• Cross-checking financial documentation to ensure accuracy and minimise revenue leakage.
• Identifying discrepancies, investigating anomalies and escalating issues where required.
• Supporting continuous improvement initiatives, reporting accuracy and administrative efficiencies across the department

What makes you right for the role?

• Advanced Microsoft Office skills, particularly Excel, with strong systems capability
• Strong financial acumen, numerical accuracy and reporting skills
• Exceptional organisational and time-management skills, with the ability to manage multiple priorities simultaneously
• Excellent attention to detail and a commitment to maintaining accurate information and documentation
• Strong written and verbal communication skills
• Experience using hotel PMS systems would be advantageous, with Agilysys experience highly regarded
• You are self-motivated, proactive and able to work independently while contributing positively as part of a team
• You thrive in a fast-paced environment and are passionate about delivering exceptional administrative support

Location: Arrowtown, Queenstown
Hours: Full time permanent, 40 hours per week guaranteed
Pay banding: $56,000 - $63,000 gross per annum

Life at Millbrook

We believe our people are our greatest asset and love recognising and rewarding our team. We actively support your growth and development within hospitality. When you join our team, you will enjoy a range of benefits, including:

• Exclusive discounts on resort products and services
• Dedicated Learning & Development opportunities
• Complimentary staff meals every day and free onsite parking
• Social and wellbeing events, staff parties and more
• A daily travel allowance if you live more than 25km from the resort

If you're looking for an opportunity to combine your administration, organisation and analytical skills while supporting a high-performing team in a luxury hospitality environment, we'd love to hear from you.

Begin your Millbrook journey today and apply!