Administration Assistant

About the Role

The Administration Assistant plays an important role in supporting the Workers Compensation division by delivering accurate, timely and customer-focused administrative services. You'll contribute to positive customer outcomes, efficient operations and quality service delivery across a range of administrative and processing activities.

Benefits

• Hybrid working environment
• Corporate wellbeing program, including subsidised gym membership, free flu vaccinations and health checks
• Learning and development opportunities aligned to icare's Core Capabilities
• Employee recognition programs, including Our People Awards
• Access to our Employee Assistance Program

Duties

No two days are the same. As an Administration Assistant, you will:

• Provide a range of administrative and processing support including document handling, claim registrations, records management and correspondence preparation
• Complete routine financial transactions in accordance with legislative, regulatory and organisational requirements
• Collect, verify and compile information and documentation to support business operations and decision-making
• Respond to customer and stakeholder enquiries, escalating matters where required
• Work closely with Claims Service Providers, employers, injured workers and third-party providers to deliver effective administrative support
• Maintain accurate records and databases to ensure information is accessible and up to date
• Identify and escalate potential risks or compliance concerns
• Contribute to continuous improvement initiatives that enhance efficiency and reduce errors
• Build positive relationships and deliver high-quality customer service to internal and external stakeholders

Skills & Experience

• Experience in business administration or a similar administrative role
• Experience using a variety of systems and databases
• Strong organisational skills with the ability to manage competing priorities
• High attention to detail and commitment to accuracy
• Strong written and verbal communication skills
• Customer-focused with excellent stakeholder engagement skills
• Ability to work effectively in a collaborative team environment
• Experience within insurance or workers compensation will be highly regarded

Culture

At icare, we value diversity and inclusion and encourage people from all backgrounds to apply. We are committed to creating a workplace where our people can grow, develop and do meaningful work that supports the people of NSW.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple to deliver better outcomes for those we serve. Whether someone is seriously injured at work or on our roads, icare supports their long-term care needs and helps people return to work.

• Visit our website to learn more about icare
• icare operates a direct sourcing model, and agency applications will not be accepted
• We are a Circle Back Initiative Employer and commit to responding to every applicant
• A talent pool may be created through this recruitment process

If you are an employee of icare, please apply via Hugo to submit your application and take the next step in your career.

Applicants must be an Australian citizen, permanent resident, New Zealand citizen with a current New Zealand passport, or hold unrestricted working rights in Australia.