Administration Assistant

About us

NP Valuers is a boutique, professional property valuation firm based in Cairns, with over 30 years of experience in property valuation. We provide valuation services across a broad range of property types and purposes, including residential, commercial, industrial and retail properties, as well as valuations for compensation, capital gains tax, replacement insurance, depreciation schedules and more.

Due to ongoing growth and continued success, we are seeking an experienced and motivated Administration Assistant / Receptionist to join our friendly team at our Edge Hill office. This is an excellent opportunity to become part of a well-established and respected local business in a varied and rewarding role.

Qualifications & experience

• Previous experience in an administration, reception or customer service role.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• High level of attention to detail and accuracy.
• Proficient computer skills, including Microsoft Office Suite (Word, Outlook and Excel).
• Professional telephone manner and excellent customer service skills.
• Ability to work independently and as part of a team.
• A positive attitude, strong work ethic and willingness to learn.
• Experience within the property, real estate, or professional services industry will be highly regarded but is not essential.

Tasks & responsibilities

As our Administration Assistant / Receptionist, you will play a vital role in the day-to-day operation of the business. Your responsibilities will include:

• Answering and directing incoming phone calls in a professional and courteous manner.
• Greeting clients and providing exceptional customer service.
• Managing incoming and outgoing emails, mail and correspondence.
• Scheduling valuation inspections, appointments and meetings.
• Preparing quotes, invoices, engagement documents, reports and general correspondence.
• Maintaining accurate client records and databases.
• Lodging and managing valuation requests through online platforms and client portals.
• Filing, scanning and electronic document management.
• Assisting valuers with administrative support and report preparation.