Administration Assistant

Job Summary
We are seeking an Administrative Assistance for our RV Resort in Naples, FL. This position is Full time and requires work on the weekends. Must be flexible during the season (Nov-Mar) as we are busiest during that time of year. Knowledge of RV's is preferable.

The Administrative Assistant provides essential support to the administrative and operational functions of an RV Resort. Their role is diverse and includes various tasks related to office administration and customer service. The administrative assistant plays a vital role in maintaining an organized and efficient office environment, providing customer support, and assisting with administrative tasks to facilitate the smooth operation of the community. Their attention to detail and strong organizational skills contribute to overall office efficiency and customer satisfaction.. If you thrive in fast-paced settings and enjoy multitasking, this is the perfect role for you!

Responsibilities

• · Customer Service: Greet customers, answer inquiries, and provide assistance to visitors or callers seeking information about RVs spots.
• · Data Entry: Accurately enter and update customer information, and other data into computer systems or databases.
• · Communication: Assist in managing communication within the office, including phone calls, emails, and written correspondence.
• · Filing and Record Keeping: Maintain organized records and files, including customer records.
• · Clerical Support: Provide general clerical support such as photocopying, faxing, scanning, and organizing documents.
• · Customer Follow-Up: Conduct follow-up calls or emails to gather feedback from customers and ensure their satisfaction with RV reservations & stays.
• · Database Maintenance: Maintain and update customer databases, ensuring that contact information and records are accurate and current.
• · Incoming Mail and Email: Sort and distribute incoming mail and emails to the appropriate departments or individuals.
• · Support for Resort Manager: Assist the resort manager with various tasks, as needed, to ensure the smooth operation of the office.
• · Vendor Relations: Communicate with office supply vendors and service providers, assisting with procurement and payment processing.
• · Document Preparation: Prepare various documents, reports, or correspondence as requested by management or other team members.
• · Compliance: Ensure compliance with office policies, procedures, and community standards.

Skills

• Proven experience in an office environment with administrative support roles
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint & Outlook) and other online Workspace applications
• Excellent organizational skills with the ability to prioritize tasks effectively in a busy environment
• Exceptional phone etiquette skills and experience managing multi-line phone systems
• Attention to detail in proofreading, data entry, filing, and record keeping
• Ability to handle confidential information discreetly and professionally
• Strong time management skills to meet deadlines consistently
• Strong Customer Service skills
• Knowledge of RV's and or RV resorts is preferable but not required.

Join us in creating a vibrant workplace where your organizational talents shine! This role offers the chance to develop your administrative expertise while making a meaningful impact every day. We value proactive individuals who bring energy, professionalism, and a customer-focused mindset to our team.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person