Administration Assistant

About the role

The Administration Assistant plays a vital role in supporting the daily operations of a national transport company. This position is responsible for the accurate creation and processing of consignments, customer invoicing, monitoring and managing company communications, collecting and maintaining operational documentation, and assisting with payroll, compliance, and human resource functions. The role requires excellent organisational skills, attention to detail, strong customer service abilities, and a proactive "can do" attitude to support both operational and administrative activities.

Key responsibilities

• Create, process, and maintain transport consignments accurately and efficiently.
• Assist with the daily operational requirements of the transport business.
• Enter and maintain transport, customer, and operational data within company systems.
• Prepare reports, spreadsheets, and administrative documentation as required.
• Coordinate and follow up outstanding paperwork from drivers, customers, and subcontractors.
• Maintain accurate filing systems, both electronic and hard copy.
• Prepare and process customer invoices accurately and within required timeframes.
• Monitor company emails and ensure timely responses and follow-up actions.
• Collect, review, and file driver paperwork, work diaries, vehicle inspection reports, and transport documentation.
• Provide exceptional customer service to both internal and external stakeholders.

About you

• Previous administration experience, preferably within transport, logistics, warehousing, or a related industry.
• Experience with invoicing, data entry, and document control.
• Strong computer skills including Microsoft Office Suite / Xero / MYOB.
• Excellent organisational and time management skills.
• High level of accuracy and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional and confidential approach to payroll and HR matters.
• Ability to work independently and as part of a team.
• Positive and proactive "can do" attitude.