Administration Assistant

Purpose

The purpose of this temporary role is to provide effective administrative support to the Debt Recovery department, ensuring customer and third-party correspondence is processed accurately, efficiently and within agreed timescales.

We are looking for a highly organised and detail-focused Administration Assistant with good working knowledge of Microsoft Word and Outlook. The successful candidate will be comfortable handling a variety of administrative tasks, maintaining accurate records and communicating professionally with customers and third parties.

The role will require someone who can work to deadlines, follow established processes and use their initiative to resolve queries effectively.

Key Responsibilities:

• Provide day-to-day administrative support to the Debt Recovery department.
• Deal with a variety of administrative correspondence, including letters and emails received from customers, third parties and debt management companies.
• Assess and resolve administrative enquiries and requests, primarily through written and electronic communication, aiming to resolve queries at the first point of contact wherever possible.
• Accurately update and maintain company systems and customer records, ensuring all relevant information, actions and correspondence are recorded clearly and promptly.
• Ensure customer requests and administrative tasks are followed up within agreed Service Level Agreements (SLAs).
• Use sound judgement when dealing with enquiries and make appropriate decisions within established company procedures and guidelines.
• Process cheques accurately and in accordance with company procedures.
• Print, prepare and send correspondence to customers and relevant third parties.
• Prepare and organise documentation as required by the Debt Recovery team.
• Ensure all administrative work is completed accurately and efficiently, paying close attention to detail.
• Use Microsoft Word, Outlook and other relevant systems to complete daily administrative tasks.
• Maintain confidentiality and handle customer information appropriately at all times.
• Follow all company policies, procedures and regulatory requirements.
• Apply knowledge and experience gained within the role to ensure that all work is completed in line with company standards and compliance requirements.
• Support colleagues with additional administrative tasks where required to meet team and departmental objectives.

Key Details:

• Contract Type: Temporary
• Location: Leamington Spa
• Working Hours: 09:00 – 18:00 Monday - Friday

Pay: £12.71 per hour

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking

Work Location: In person