Administration Assistant

Job Type: Permanent

Hours: 40 hours per week, Monday to Friday. Weekly rotational shift pattern working 07:30–16:00 one week, followed by 08:30–17:00 the subsequent week.

Salary: £27,691.15

About Us

ECM (Vehicle Delivery Service) Ltd specialises in the nationwide movement of new and used vehicles via car transporter. With a fleet of over 500 transporters, we are part of the Constellation Automotive Group, which includes brands such as We Buy Any Car, Cinch and British Car Auctions. Our success relies on drivers, traffic teams and support functions working together to keep vehicles moving safely and efficiently across the UK.

The Role

As part of our Administration Team, you will play a key role in ensuring the smooth coordination of vehicle processing and delivery services running smoothly. This is a varied, fast-paced position that combines Dealer Helpdesk support, EPOD (Electronic Proof of Delivery) support, and general administration. Working closely with dealerships, drivers and internal teams to resolve queries, maintain accurate system records and support the delivery process.

Key responsibilities:

• Be the first point of contact for dealerships.
• Handling inbound and outbound calls, emails and system queries.
• Resolve issues quickly and professionally, escalating complex or unresolved matters to logistics, technical or management teams when needed.
• Support the coordination of vehicle deliveries between manufacturers, transport providers and dealerships.
• Ensure all required documentation and system updates are accurate and complete prior to delivery.
• Provide EPOD support by monitoring and validating delivery data in real time, maintaining a clear audit trail, and ensuring information correctly captured.
• Assist drivers with EPOD devices and applications, logging, tracking, and escalating delivery exceptions to the relevant teams.
• Deliver strong general admin support by updating internal systems, preparing and checking paperwork, managing shared inboxes and scanning/organising documents.

About you

• We’re looking for a highly organised and customer-focused individual who thrives in a fast-paced, operational environment and enjoys working as part of a busy team.
• The ideal candidate will have:
• Strong communication skills, with confidence handling calls, emails and queries from a range of stakeholders.
• Previous experience in an administrative role would be beneficial.
• Great attention to detail, particularly when managing data, documentation and system updates.
• The ability to manage multiple tasks and priorities in a busy, fast-moving environment.
• Strong IT skills.
• A proactive approach, with the confidence to support drivers and colleagues and take ownership of tasks.

Benefits:

• 28 days’ paid holiday including Bank Holidays, increasing by 1 day at 5 years’ service up to a maximum of 5 extra days at 9 years
• Flexitime
• Company sick scheme
• Free on‑site parking
• Employee Assistance Programme providing free, confidential support
• Retail discounts and cashback at major high‑street and online brands
• Company uniform provided

Pay: £27,691.15 per year

Ability to commute/relocate:

• Carlisle CA6 4NW: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What interests you about this role and working for ECM?
• Due to our rural location and lack of public transport links, we require employees to have access to their own vehicle. Do you meet this requirement?
• This position is fully office-based in Carlisle, Cumbria and does not offer remote or hybrid working. Please confirm that you are comfortable with this arrangement.

Work authorisation:

• United Kingdom (required)

Work Location: In person