Administration Assistant

Administration Assistant in Reigate, Surrey

Job Type

Part-time | Permanent

Salary

£14 per hour (16-20 hours)

About Us

We are a friendly, growing electrical contracting company providing high-quality electrical services to domestic and commercial clients. We pride ourselves on delivering reliable workmanship and excellent customer service. We are looking for an organised and proactive Administration Assistant to support the day-to-day running of our office and help ensure our engineers and customers receive outstanding support.

The Role

As our Administration Assistant, you will play a key role in keeping the business running efficiently. You will be responsible for managing office administration, coordinating engineer schedules, handling customer enquiries, maintaining accurate records, and supporting the directors with a variety of administrative tasks.

This is a varied role that would suit someone who enjoys working in a busy office environment, is highly organised, and has excellent communication skills.

Key Responsibilities

• Answer incoming telephone calls and respond to customer enquiries professionally.
• Schedule appointments and coordinate engineers' diaries.
• Raise quotations, invoices and purchase orders.
• Maintain customer records and job files.
• Liaise with customers, suppliers and contractors regarding appointments and orders.
• Order office supplies and monitor stock levels.
• Process invoices and assist with basic bookkeeping using accounting software.
• Prepare documents, reports and correspondence.
• Monitor shared inboxes and respond to emails promptly.
• Assist with health and safety administration, including maintaining training records and certifications.
• Support the directors with general administrative tasks.
• Ensure office records are accurate, organised and compliant with company procedures.

About You

We're looking for someone who is:

• Highly organised with excellent attention to detail.
• Friendly, professional and confident speaking with customers.
• Able to prioritise tasks and work independently.
• Comfortable working in a fast-paced environment.
• A team player with a positive, can-do attitude.
• Reliable, trustworthy and discreet when handling confidential information.

Essential Skills & Experience

• Previous experience in an administrative or office support role.
• Excellent written and verbal communication skills.
• Strong knowledge of Microsoft Office (Word, Excel and Outlook).
• Good organisational and time management skills.
• Accurate data entry and record-keeping abilities.
• Experience handling telephone enquiries and customer service.

Desirable Skills But Not Essential

• Experience within the construction, electrical or trades industry.
• Knowledge of job management software (such as Commusoft, Simpro, Fergus, ServiceM8 or similar).
• Experience using QuickBooks, Xero or Sage.
• Basic understanding of invoicing and purchase ledger processes.

What We Offer

• Competitive salary.
• Company pension.
• Paid annual leave.
• Supportive and friendly working environment.
• Opportunities for training and career development.
• Free on-site parking

If you are organised, motivated and enjoy being an important part of a small, close-knit team, we'd love to hear from you.

Pay: £14.00 per hour

Benefits:

• Company pension
• Free parking
• On-site parking
• Sick pay

Work Location: In person