Administration Assistant- Customer Relationship

Duties and Responsibilities:

• Assist in pre-Vacant Possession (VP) documentation and liaison with relevant parties
• Assist in conducting pre-inspection on units before VP and ensure units are in excellent condition before VP
• Preparation of VP kits, key pouches and ensure all VP forms are contained in VP kits
• Act as support back-up for customer care coordinator team
• Ensure all Defect Notification Form (DNF) received are organised and filed systematically for easy retrieval
• Assist in coordinating and compiling Unit Assistance Form (UAF) from Purchasers for units’ urgent issues during defects liability period
• Liaise with team technicians, relevant departments, including project management, main contractors to attend to issues submitted via UAF
• Ensure UAF are accurately recorded and signed off by relevant parties and data information are recorded and filed up to date
• Maintain good tracking system to ensure complaints are attended to on urgent basis
• Assist in office administration duties and staff attendance record

Skills and Knowledge:

• Good communication and interpersonal skills
• Strong organizational abilities, with attention to detail
• Pleasant personality
• Team player with effective collaboration skills
• Knowledge of Mandarin is essential to effectively communicate with Mandarin-speaking clients.

Requirements:

• Minimum Diploma holder in any field
• Must possess at least 2 years relevant experience