Administration Assistant / Customer Service

About the role

4orward is seeking a dedicated Administration Assistant / Customer Service professional to join our team in South Melbourne, VIC. This is a full-time position that plays a vital role in supporting our daily operations and ensuring exceptional service to our customers. You will be at the heart of our business, managing administrative tasks whilst providing outstanding customer support. This position is based on-site at our South Melbourne location, where you will work collaboratively with our dynamic team to drive operational excellence.

What you'll be doing

• Managing incoming customer enquiries via phone, email and other communication channels with professionalism and efficiency
• Processing and organising administrative documentation, records and databases accurately and securely
• Scheduling appointments and managing calendars for team members and management
• Responding to customer queries and concerns, resolving issues promptly or escalating appropriately
• Maintaining confidentiality and handling sensitive information with discretion
• Supporting the coordination of meetings, events and other administrative tasks as required
• Data entry and maintaining accurate records within company systems
• Assisting with general office administration and providing support across various departments as needed
• Contributing to the development and improvement of administrative processes and customer service standards

What we're looking for

• Proven experience in an administrative or customer service role, ideally within a fast-paced environment
• Excellent communication skills, both written and verbal, with a professional and courteous manner
• Strong organisational abilities with the capacity to manage multiple tasks and priorities effectively
• Proficiency in Microsoft Office Suite and experience with relevant administrative software or systems
• Attention to detail and commitment to maintaining accuracy in all work
• Problem-solving skills with the ability to think independently and take initiative
• A positive attitude and flexibility to adapt to changing business needs
• Ability to work collaboratively within a team whilst also managing tasks autonomously
• Professional telephone manner and customer-facing experience
• Reliability, punctuality and a commitment to professional standards

About us

4orward is an innovative organisation committed to delivering exceptional service to our clients. We pride ourselves on building a supportive workplace culture where our team members are valued and empowered to make a meaningful contribution.

Our company operates with integrity, collaboration and a customer-first approach that guides everything we do. We believe in fostering an inclusive environment where diverse perspectives are welcomed, teamwork is valued and professional growth is encouraged.

What we offer

• Full-time permanent employment with stability and career development opportunities

• A supportive and collaborative work environment with a friendly team

• Professional development and training opportunities to enhance your skills

• Competitive remuneration package commensurate with experience

• The opportunity to make a direct impact on customer satisfaction and business success

We also offer employee benefits including onsite private gym, infrared sauna, games room, monthly onsite haircuts, team building events, Friday night drinks, and office fruit & snacks.

Located off Montague Street South Melbourne, public transport and freeway links are easily accessible.

Apply now

If you are an organised, customer-focused professional with strong administrative capabilities, we would love to hear from you.

Please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role. Join 4orward and become part of a team that values your contribution.