Administration Assistant / Front Desk

ABOUT THE ROLE.

As a Customer Liaison Officer, you will provide support to the Jack Frost Operations Manager and the Owner in managing the reception area, handling administrative tasks and ensuring the smooth operation of daily office functions. You will be the welcoming face of the company at the front desk.

Key responsibilities

• Assist the Owner and Operations Manager with daily tasks
• Handle phone and email correspondence
• Schedule inspections and bookings utilising ServiceM8
• Receive and direct clients
• Provide quotes for repairs
• Manage billing and invoicing
• Process stock and part orders
• Printing and filing

About you

• High level of computer literacy
• Excellent customer service skills
• Excellent written and oral communication skills
• Proactive with ability to show initiative
• Strong attention to detail and organisational skills
• Punctual and reliable attendance
• Valid driver's license is a MUST
• Ability to think on your feet and multitask in a fast paced environment
• Prior knowledge and experience with ServiceM8 would be advantageous
• Prior knowledge and experience in the air conditioning or automotive field would be advantageous

IMPORTANT INFORMATION

• The role will commence on a full time basis for an immediate start and training will be provided in all aspects of the position with a 3 month probation period.
• Hours are to reflect Monday to Thursday 7am to 4pm and Friday 7am to 3pm.
• No weekend work will be required.
• IMPORTANT: we are seeking an employee who wants longevity working in a happy atmosphere in a friendly, family environment.
• MUST be able to think on your feet as this is a fast paced environment, especially during the warmer months.

ABOUT US

With a commitment to excellence and a dedication to customer satisfaction, we have established ourselves as a leader in our field.