Administration Assistant FTC

Are you organised, detail oriented, and love keeping essential operations running smoothly? National Express is looking for an Administration Assistant to join our Driver Development department, on a fixed term contract until end of September 2027.

In this role, you will be the backbone of our training centers, supporting CPC processes, handling new driver onboarding, and ensuring our trainees have everything they need to succeed. If you thrive in a busy environment where your work directly helps people launch and develop their careers, we want to hear from you!

Where you will be based

This role is based at our training centers in Perry Barr and Birmingham Central with flexibility to support other company Midlands locations as needed.

What you will actually be doing

• Onboard New Drivers: Guide trainees through onboarding by making support calls, setting start dates, issuing official documents, and partnering with recruitment teams.
• Master Admin & Systems: Maintain training attendance trackers and input data accurately into Salesforce and eBis while processing purchase orders and supplier invoices.
• Manage DVLA & DBS Compliance: Process DBS checks for new driver applicants and manage driving licences using the DVLA fast tracking system.
• Proctor Theory Testing: Support our DVSA approved in house theory testing centers by administering tests and conducting necessary assessments.
• Keep Operations Moving: Generate employment contracts, produce meeting minutes, manage incoming/outgoing post, and keep our training teams stocked with stationery and materials.

What we need from you

• Clear Communication: Excellent interpersonal skills with a polite, professional phone manner and receptionist presence.
• Computer & Data Skills: Good IT and numeracy skills, comfortable working with spreadsheets, databases, and administrative software.
• Team & Customer Focus: A supportive, customer first attitude towards trainees, internal colleagues, and external agencies.
• Great Organisation: Highly organised with the ability to manage priorities, keep track of paperwork, and meet strict deadlines.
• Admin Experience (Bonus): Previous experience working in a fast paced administration department is a great advantage.

The perks of joining us

• We look after our people with benefits that make a real difference:
• Free Travel: Free travel right across our network.
• Peace of Mind: Solid company pension scheme and life assurance.
• Wellbeing Support: Access to our Employee Assistance Programme and a private online GP service.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.