Administration Assistant - Work From Home

About the role

JRS Air is a small, family-owned air conditioning business servicing the Illawarra. We're looking for an experienced, organised and reliable administration assistant to help manage our day-to-day office tasks and keep our jobs running smoothly. You'll work directly with the business owner and communicate with our customers, technicians and suppliers.

Key responsibilities

• Answering customer phone calls, emails and enquiries professionally.
• Collecting customer details, property addresses and job requirements.
• Booking quotes, site visits, installations and service appointments.
• Managing the job calendar and coordinating bookings with technicians.
• Confirming appointments and keeping customers updated.
• Preparing and sending quotes using information provided by the owner.
• Following up outstanding quotes and recording customer responses.
• Preparing invoices and following up outstanding payments.
• Creating and updating customer records and jobs in ServiceM8.
• Liaising with suppliers about pricing, orders, stock and deliveries.

About you

• Has at least two years of administration experience.
• Is organised, proactive and comfortable working independently.
• Has a friendly phone manner and strong written communication skills.
• Can prioritise tasks and follow them through to completion.
• Is confident using email, Excel and online business systems.
• Has experience with ServiceM8, or is comfortable learning it.
• Has a reliable computer, internet connection and a quiet workspace.
• Handles customer and business information confidentially.

About us

JRS Air is a small, family-owned air conditioning business servicing the Illawarra.

Benefits

• Work from home.
• Two days per week, with days and hours to be discussed.
• A supportive, small family business.
• Varied work and direct communication with the owner.