Administration / Bookkeeper

About the role

This is a broad, hands-on role covering office administration, job scheduling, bookkeeping and compliance. You will be the go-to person supporting the Director and the wider team, and no two days will look the same.

Key responsibilities

• Manage daily office administration and provide support to the Director.
• Answer calls, monitor emails and respond to customer and supplier enquiries.
• Create, schedule and manage plumbing jobs in Fergus, including allocating work to technicians and tracking job progress.
• Prepare and send quotations, invoices and reports, and follow up outstanding payments.
• Process supplier bills and receipts through Dext and Xero, reconcile accounts and manage accounts payable and receivable.
• Prepare and process payroll, superannuation, BAS, IAS and TPAR.
• Support HR administration, including employment contracts, onboarding and inductions.
• Maintain WHS documentation, licences and compliance records.
• Coordinate insurance renewals, vehicle registrations and fuel card administration.
• Maintain organised company records in OneDrive and SharePoint.

About you

• Proven experience in an administration and bookkeeping role, ideally within a trades or services business.
• Confident using Xero, Dext and Fergus (or similar job management software), or a fast learner who can pick these up quickly.
• Strong organisational skills and the ability to manage competing priorities.
• Clear communicator, comfortable liaising with customers, technicians and suppliers.
• A proactive, reliable team player who takes ownership of their work.

About us

Established in 1998 by Master Plumber Shaun Baldan, Pronto Express Plumbing has spent over 30 years serving Sydney's homeowners and businesses. Under Shaun's leadership, we have built a strong reputation for quality workmanship and reliable service. Our expansion with sister company Express Pipe Relining has further strengthened our position as one of Sydney's leading plumbing businesses.