Administration Clerk

About the Role

Wyvern Private Hospital is seeking a motivated and detail-oriented Admissions Clerk to join our Administration Department. This role plays a vital part in supporting patient care by ensuring the smooth coordination of admissions, discharge processes, and administrative workflows.

You will work across multiple departments, providing high-quality administrative support while delivering exceptional service to patients, clinicians, and stakeholders.

Key Responsibilities

Admissions & Administration

• Manage admissions-related emails, enquiries, and reception duties
• Coordinate patient registration, admissions, and discharge processes
• Support theatre bookings and interdepartmental coordination
• Respond to patient queries and shared inbox communications

Systems & Data Management

• Maintain accurate records using the patient administration system (e.g. webPAS)
• Complete data entry for patient admissions, transfers, and discharges
• Assist patients with access to the patient portal and support requests

Clinical & Patient Support

• Liaise with consulting suites, doctors, and clinical teams
• Prepare patients for day-of-admission requirements and follow up on missing information
• Provide high-quality customer service to patients and families

Billing & Finance Support

• Conduct health fund eligibility checks
• Prepare Informed Financial Consent (IFC) documentation
• Process payments and out-of-pocket expenses

Quality & Compliance

• Support quality improvement initiatives and reporting requirements
• Maintain compliance with National Safety & Quality Health Service Standards
• Adhere to Work Health & Safety policies and hospital procedures

About You

Essential Skills & Experience

• Experience in hospital or healthcare administration
• Strong customer service and communication skills
• Advanced computer skills, including MS Office and data entry systems
• High attention to detail, accuracy, and organisational skills
• Ability to multitask and work effectively in a fast-paced environment
• Demonstrated ability to learn new systems and processes quickly
• Professional approach to handling confidential information
• Ability to work both autonomously and collaboratively

Desirable

• Previous experience in private hospital settings
• Familiarity with webPAS or similar patient management systems
• Knowledge of health fund processes, Medicare, or medical terminology
• Experience with risk or quality systems (e.g. LogiQC)

Requirements

• Valid Working With Children Check
• Willingness to undergo a police check
• Full working rights in Australia