Administration Clerk - Specialist Clinics

MULITPLE POSITIONS

1 X Permanent Full Time | 80 hours per fortnight including a monthly ADO, or

2 X Fixed Term Full Time (12 Months) | 80 hours per fortnight including a monthly ADO

HS1 - HS17 | $30.75 - $34.00 per hour + salary packaging

About the Role

Are you passionate about delivering exceptional customer service in a dynamic healthcare setting? Grampians Health is looking for enthusiastic individuals to join our Specialist Clinics Administration Team, where compassionate, respectful, and high-quality service is at the heart of everything we do.

Key Responsibilities

• Greeting patients and ensuring accurate data entry.
• Providing medical reception, administration, and general support as delegated.
• Delivering excellent customer service to patients, carers, co-workers, clinical teams, and stakeholders.

Skills & Experience

• Previous experience in providing excellent customer service; incorporating experience with a patient management software system, and strong keyboarding skills.
• Highly developed administrative and organisational skills including an ability to work with minimal supervision, prioritising own workload and working within tight time frames and demonstrating excellent attention to detail within a team environment.
• Excellent customer service skills, including the ability to communicate with compassion, discretion, empathy and thoughtfulness with patients, their families and carers. Professional presentation and telephone manner is to be maintained always
• Well-developed interpersonal, verbal and written communication skills to enable professional communications with fellow staff, management and all stakeholders of Grampians Health.
• Open to change adaptation with a flexible working style conducive to fostering team culture and professional growth.

Desirable Attributes (not mandatory):

• Certificate in Medical Terminology
• Certificate IV in Business Administration or higher.
• Previous experience with patient administration system, especially IBA

Culture & Benefits

At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Fitness Passport membership
• Staff rewards and recognition programs

To see a full copy of the Position Description please click here.

Interested?

Click APPLY or if you wish to discuss the role prior to applying, contact Shane Anwyl, Administration Operations Lead on [0473 153 500](tel:0473 153 500) for a confidential discussion.

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.

If you are currently employed at Grampians Health, please sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet.

About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell.

Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Ballarat Region

Ballarat is the largest centre in Western Victoria and the state's fastest growing inland city. Uniquely located within easy access to Melbourne, Ballarat has some of Australia's most significant heritage buildings and natural landscapes. To learn more about Ballarat click here -Visit Ballarat

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+