Administration Coordinator

About us

Warringah Furniture Removals and Home Remedy Relocations help people transition into a new home - providing complete packing, decluttering and unpacking support, and bringing calm to what can be an overwhelming process. The business was built not just to move furniture, but to support clients through major life moments - whether that's a growing family upsizing or a downsizing retiree.

About the role

You'll own the full client journey - quoting, booking, coordinating and invoicing - while keeping the team and systems running smoothly. Looking for someone exceptionally well organised and detail-oriented, comfortable working across multiple areas of the business, and always looking for ways to improve efficiencies and contribute to a better way of working.

Key responsibilities

• Responding to phone and email enquiries, logging them in client management systems, and preparing estimates in Xero
• Setting up confirmed jobs - deposit invoices, T&Cs, communication channels and truck bookings - and keeping clients updated throughout
• Being the main office contact for clients and crew during each job
• Preparing final invoices, chasing outstanding payments, and requesting Google reviews from happy clients
• Managing client storage, staff onboarding and offboarding, uniforms and inventory
• Overseeing inspections, registrations and servicing for the company vehicles

About you

• Experience in an administration, customer service or coordination role
• Confidence with invoicing and comfortable on the phone with clients, including following up payments
• The ability to juggle multiple priorities in a fast-moving environment
• A proactive, solutions-focused approach - you spot issues early and follow through
• Comfort with systems like monday.com, Xero and Slack (or the ability to pick them up quickly)
• A genuine team player who thrives on keeping people informed and jobs on track

Benefits

• A supportive team who genuinely value each other
• A fast-growing, family-owned business where your ideas for improving systems and processes are welcomed
• Office a 15-minute walk from St Leonards station, with on-site parking