Administration Coordinator

About the Role

The Administration Coordinator provides administrative and operational support to the Dispute Resolution Team, ensuring the efficient management of records, correspondence, reporting and dispute resolution workflows. The role works closely with internal and external stakeholders to support the timely resolution of customer matters.

Benefits

• Hybrid working environment
• Comprehensive learning and development opportunities
• Employee wellbeing and recognition programs
• Access to Employee Assistance Program

Duties

As an Administration Coordinator, you will:

• Coordinate and manage administrative workflows, enquiries and correspondence.
• Monitor a shared inbox and ensure matters are allocated and actioned promptly.
• Prepare and maintain records, reports, documentation and meeting schedules.
• Support reporting, data requests and data remediation activities.
• Assist with quality assurance reviews and operational reporting.
• Liaise with internal stakeholders, customers, Claims Service Providers and external agencies.
• Maintain accurate records and administrative systems while ensuring compliance with privacy and legislative requirements.
• Build strong working relationships to support efficient dispute resolution outcomes.

Skills & Experience

• Experience in an administration, coordination or operational support role.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office 365.
• Experience preparing reports, managing records and coordinating stakeholder requests.
• An understanding of insurance, personal injury or workers compensation environments will be highly regarded.

Culture

We know our strength comes from the diversity of our people and encourage applicants from all backgrounds to apply. We are committed to creating an inclusive workplace where our people can grow and thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, delivering better outcomes for those we serve.

• icare operates a direct sourcing model so no agency introductions will be accepted.
• We are a Circle Back Initiative Employer and commit to responding to every applicant.
• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.