Administration Coordinator

Johns Lyng Group (JLG) is a market-leading property services and construction company. At JLG, we don't just provide industry-standard project delivery—we believe in giving more. Our collective success relies on loyalty, initiative, and extreme character. We live and breathe our core values of Respect, Integrity, Courtesy, and Honesty (R.I.C.H), and we look for team members who go above and beyond to deliver exceptional service and honour their word.

The Opportunity
We are seeking a detail-driven, proactive Administrator to join our team. Reporting directly to the IBRS HeadCo Account Managers, you will take ownership of maintaining our client, insurer, and internal portals to the highest standard of accuracy and compliance.
This is a high-impact, fast-paced role where you will be the engine room behind our service-level agreements (SLAs), reducing compliance risk and ensuring every job progresses smoothly through our digital workflows.

Key Responsibilities

• Portal & Compliance Management: Maintain accuracy across all insurer and client portals.
• SLA Tracking & Auditing: Conduct daily portal audits to identify missing information, overdue items, or compliance risks, proactively actioning tasks to hit strict deadlines.
• System Navigation: Utilise JLG systems (EasyBuild, Prime, Beyond) and JLG PowerBI data to review, retrieve, and update information.
• Proactive Internal Communication: Pick up the phone! You will predominantly use internal phone calls rather than emails or spreadsheets to coordinate real-time updates with coordinators, estimators, and managers.
• Data & Milestones: Update job milestones, status changes, and progress notes in real time. Immediate escalation of any portal issues or blocked workflows to the Account Manager.
• Team Support: Compile and distribute reports to internal Account Managers, and assist in triaging and allocating new high-volume jobs within a strict 1-hour SLA when required.

What You Bring

• The JLG Attitude: A visibly positive attitude, confidence in your abilities, and a willingness to be an exceptional team player.
• Tech & Data Savvy: Proven experience navigating digital portals, workflows, or CRM systems (experience with PowerBI or construction/insurance platforms is a major plus).
• Communication Champions: You prefer picking up the phone over sending a spreadsheet. You have excellent phone manners and the ability to extract information quickly from busy internal teams.
• Organisational Excellence: Highly time-efficient, detail-focused, and capable of managing heavy workloads and strict compliance timelines.
• Reliability: A track record of showing up on time, striving for your best, and accurately managing weekly commitments (like timesheets).

What We Offer

• Career Security: Long-term growth and development within a rapidly expanding, market-leading national company.
• Great Culture: A dynamic, fast-paced, and collaborative working environment driven by clear corporate values.
• Direct Impact: A critical role where your strategic eye for detail directly protects our customer relationships and operational success.

To Apply
If you have the extreme character, drive, and administrative talent to excel in this role, click "Apply for this job" to submit your resume and cover letter.
Please note: The successful candidate must have the right to work in Australia and be prepared to undergo a criminal background check where required.