Administration Coordinator Receptionist

About the role

As Administration Coordinator, you will act as the first point of contact for many organisational enquiries and provide support across administration, HR, volunteer management, communications, marketing, fundraising and compliance. This is a hands-on position offering variety, purpose and the opportunity to contribute to a cause that genuinely makes a difference every day.

Key responsibilities

• Manage incoming enquiries and act as a gatekeeper for the organisation
• Support day-to-day administration functions across all departments
• Coordinate and maintain volunteer rosters
• Record and maintain meeting notes, staff matters and correspondence
• Process staff and volunteer applications
• Coordinate onboarding via CRM and schedule and manage staff performance reviews and volunteer checkins
• Maintain personnel records and confidential documentation
• Monitor mandatory certificates, licences and compliance requirements
• Coordinate monthly staff and volunteer newsletters and stakeholder newsletters
• Process and reconcile information within Xero and assist with stock control monitoring and account administration

About you

• Experience in administration, office management or coordination roles
• Strong organisational and time management skills
• Excellent written and verbal communication skills
• Experience using Microsoft Office Suite and database systems
• Experience with Xero accounting software
• Confidence managing social media platforms and newsletters
• Ability to handle confidential information professionally
• Strong interpersonal skills and a collaborative approach
• A passion for community impact and working within the not-for-profit sector

About us

Smart Pups Assistance Dogs is one of Australia's leading assistance dog organisations, providing highly trained assistance dogs to children with special needs and their families. For over 15 years, we have been transforming lives through the powerful bond between a child and their assistance dog.

Benefits

• Flexible permanent part-time arrangement (20+ hours per week)
• Meaningful work that directly impacts children and families
• A supportive and passionate team culture
• Opportunity to work with an impact charity
• Variety and autonomy within your role
• The chance to make a genuine difference every day