Administration / Customer Service Clerk

Solo Resource Recovery is a leading company in the waste management industry, providing services to councils, businesses, and residential areas throughout all of Australia. A family-owned business with over 90 years of experience in serving the public, we pride ourselves on being reliable and dedicated to serving the community

We are currently seeking a part-time customer service representative to join our Administration/Customer Service team based in our office in North Plympton SA. Working 24-25 hours a week, the successful applicant will join an established team. They will need to have a can-do attitude and able to work in a team environment.

As an Admin/Customer Service Officer you will aid and support our customers on behalf of local councils as well as Solo Resource Recovery.

This role involves:

• Providing excellent customer service through strong customer engagement in a high-volume contact call centre environment;
• Providing information to customer enquiries promptly and courteously while  maintaining confidentiality and discretion;
• Liaise with other departments, and drivers to ensure services are completed in a timely and efficient manner;
• Navigating multiple systems and platforms;
• Undertaking a range of administration duties including responding to email correspondence, data entry.

To be successful in this role you must have:

• Excellent communication skills, both verbally and written;
• Demonstrate strong administration skills;
• High level of accuracy in data entry and attention to detail;
• The ability to adapt to changing work conditions;
• Conflict resolution skills;
• The aptitude to learn and navigate multiple systems;
• An ability to interpret and apply procedure;
• A high degree of sensitivity and confidentiality;
• A positive and resilient outlook.

In accordance with our Company’s recruitment process, all successful applicants will be required to undergo a Pre-Employment Medical, which includes a drug test.

If you are looking for a new challenge and enjoy talking to people, then we would love to hear from you.

Please note – only shortlisted applicants will be contacted.