Administration / Customer Service Coordinator

The Role
We are looking for a reliable, organised & proactive Administration / Customer Service Coordinator to join a busy branch in South East Victoria.
The role will start on a casual basis, with the opportunity to move into permanent employment following a successful probationary period.
This is a great opportunity for an office all-rounder with a go-getter attitude who wants to get involved, learn the business & take on more responsibility as they prove themselves.

Your Day-to-Day

• Answer incoming calls & provide friendly customer service
• Meet & greet customers, building strong client relationships
• Respond to emails & general customer enquiries
• Enter & maintain customer information in the ERP system
• Enter Sales Orders & Service Orders
• Record daily staff labour hours against jobs
• Assist with timesheets & payroll administration
• Prepare invoices & general office documentation
• Maintain filing, records & spreadsheets
• Assist with stocktakes & stock administration
• Work closely with the Stores/Warehouse team when required
• Assist with mail, deliveries, stationery & general office coordination
• Keep the office organised, professional & tidy
• Provide general administrative support to Management & the Sales team
• Relieve other administration functions during leave periods
• Take on additional responsibilities as your knowledge & experience grows

About You
We're looking for someone who is:

• Organised & reliable, with good attention to detail
• Confident dealing with customers by phone, email & face-to-face
• A clear & professional communicator
• Comfortable working across multiple tasks & priorities
• Computer literate with good spreadsheet & office skills
• A quick learner who is comfortable learning new systems
• Proactive & willing to help wherever needed
• Someone who takes pride in keeping an office running smoothly
• Comfortable working in a predominantly male workshop/warehouse environment
• A genuine go-getter who wants to develop & take on more responsibility

Systems Experience
Experience with Infor or a similar ERP/business management system would be highly regarded.
You'll use the system to manage customer details, Sales & Service Orders, job information, staff hours, stock movements & general branch administration.
You don't need to know the system already. What's important is that you're computer literate, confident learning new software & willing to get stuck in.

Opportunity to Grow
Initially, the focus will be on the core administration & customer service functions of the role.
As you become familiar with the business & demonstrate your ability, additional responsibilities will be introduced, providing the opportunity to become an important part of the day-to-day operation of the branch.

What We Offer

• Casual start with a pathway to permanent employment
• Immediate start available
• Varied administration & customer service role
• Support & training from the local & Brisbane teams
• Opportunity to develop & take on additional responsibilities
• A role where your initiative & contribution will be valued

How to Apply
If you are an experienced administrator with a strong customer service focus, a proactive attitude & a genuine desire to contribute to a growing branch, we would like to hear from you.
Please submit your application, including an up-to-date resume, outlining your relevant experience & availability to commence.

Only shortlisted candidates who are local to the area & meet the requirements of the role will be contacted to discuss the opportunity further.