Administration / Customer Support

Admin Cum Telecaller

Job Type: Full-time
Experience: 1–3 Years
Location: Hyderabad, Telangana
Department: Administration / Customer Support

Job Summary

We are looking for a responsible and enthusiastic Admin Cum Telecaller to handle day-to-day administrative activities, customer calls, follow-ups, and office coordination. The ideal candidate should have good communication skills, basic computer knowledge, and the ability to manage multiple tasks efficiently.

Key Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Make follow-up calls to customers, leads, and business enquiries.
• Explain products/services clearly and respond to customer queries.
• Maintain customer and lead databases with accurate information.
• Follow up on enquiries and convert potential leads into customers.
• Manage daily office administrative activities.
• Maintain files, records, documents, and office registers.
• Prepare basic reports, follow-up sheets, and daily activity reports.
• Coordinate with internal teams for customer requirements and order-related information.
• Handle WhatsApp messages, emails, and customer enquiries.
• Schedule appointments, meetings, and follow-ups when required.
• Support billing, documentation, and basic data-entry activities.
• Coordinate with delivery, sales, and other teams whenever required.
• Ensure the office is organized and administrative work is completed on time.
• Perform other office and coordination duties assigned by management.
• Book flights, buses, hotels, and other travel arrangements based on management’s travel requirements and schedules.

Requirements

• Good verbal and written communication skills.
• Basic knowledge of MS Office / Excel / Google Sheets.
• Comfortable making customer calls and follow-ups.
• Good organizational and time-management skills.
• Positive attitude and willingness to learn.
• Ability to handle multiple responsibilities.
• Previous experience in administration, telecalling, customer support, or sales coordination will be an advantage.
• Telugu and English communication skills preferred.

Preferred Skills

Telecalling | Customer Follow-up | Administration | MS Excel | Data Entry | WhatsApp Communication | Customer Handling | Office Coordination | Reporting

What We Offer

• Professional and supportive work environment.
• Opportunity to learn administration, customer handling, and business operations.
• Growth opportunities based on performance.

Interested candidates can apply with their updated resume.

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person