Administration Executive

Job Description – Administration Executive

Position: Administration Executive
Department: Administration / Operations
Location: Dubai, UAE

Job Summary

We are looking for a positive, energetic, and highly proactive Administration Executive who can bring enthusiasm, structure, and a strong people-first approach to the role.

The ideal candidate should be fluent in English, have excellent presence of mind, and demonstrate a strong “go-getter” attitude. This role requires someone who can confidently interact with clients, support day-to-day operations, manage administrative responsibilities, and contribute to lead conversion and client engagement.

A genuine interest in fitness and wellness is important, while prior experience in fitness, counselling, customer service, or administration will be an added advantage.

Key ResponsibilitiesAdministration & Operations

• Handle day-to-day administrative activities and ensure smooth operational functioning.
• Maintain accurate records, reports, client information, and administrative documentation.
• Coordinate with different departments and team members to ensure tasks are completed on time.
• Manage schedules, appointments, inquiries, and day-to-day client requirements.
• Support management with operational and administrative tasks as required.
• Identify administrative gaps and proactively take corrective action.

Lead Management & Conversion

• Handle incoming leads and enquiries through calls, WhatsApp, walk-ins, and other channels.
• Understand client requirements and recommend suitable programs or services.
• Follow up with prospective clients consistently and professionally.
• Build relationships with prospects and convert enquiries into memberships, consultations, or sessions.
• Maintain accurate lead records and follow-up status.
• Work towards achieving individual and team lead-conversion targets.
• Identify opportunities to improve the customer journey and conversion process.

Client & People Management

• Act as a welcoming and professional point of contact for clients and visitors.
• Build positive relationships with clients and ensure a high-quality customer experience.
• Understand client concerns and coordinate with the relevant team to resolve them.
• Handle situations calmly and professionally, demonstrating excellent presence of mind.
• Coordinate with trainers, coaches, management, and other staff to ensure smooth client servicing.
• Support the team in maintaining a positive, energetic, and professional environment.

Customer Experience

• Ensure clients receive timely responses and appropriate assistance.
• Follow up with existing and prospective clients to maintain engagement.
• Assist in client onboarding and ensure all necessary information and documentation are completed.
• Identify client feedback and communicate relevant observations to management.
• Help create a welcoming and motivating environment aligned with our fitness culture.

Required Skills & Competencies

• Fluent English communication, both written and verbal.
• Positive, energetic, and optimistic personality.
• Strong presence of mind and ability to handle situations independently.
• Highly proactive with a strong go-getter attitude.
• Excellent interpersonal and people-management skills.
• Strong customer-service orientation.
• Good understanding of lead conversion and follow-up techniques.
• Strong organizational and administrative skills.
• Ability to multitask and prioritize responsibilities effectively.
• Comfortable working in a fast-paced and people-oriented environment.
• Strong attention to detail and accountability.
• Confident in communicating with clients and team members.
• Good working knowledge of Microsoft Office / Google Workspace and administrative tools.

Preferred Qualifications & Experience

• Bachelor's degree or equivalent qualification preferred.
• Previous experience in fitness, wellness, gym, counselling, customer service, sales administration, or front-office administration is an added advantage.
• Experience handling leads, consultations, memberships, or customer conversions is preferred.
• Experience working with CRM systems or lead-management platforms is an advantage.
• A genuine interest in fitness, health, and wellness is highly preferred.

Ideal Candidate Profile

The ideal candidate is someone who doesn't wait to be told what to do. They notice what needs to be done and take ownership of getting it done.

They should be:

• Positive – brings good energy to the workplace.
• Energetic – comfortable interacting with people throughout the day.
• Optimistic – approaches challenges with a solution-oriented mindset.
• Proactive – takes initiative instead of waiting for instructions.
• Confident – communicates comfortably with clients and colleagues.
• Sharp – has excellent presence of mind and can think on their feet.
• People-oriented – genuinely enjoys interacting with and helping people.
• Fitness-minded – understands and appreciates the fitness and wellness environment.
• Results-driven – understands that lead follow-up and conversion are important parts of the role.
• Accountable – takes ownership of responsibilities from start to finish.

What We Value

Energy. Ownership. Positivity. People Skills. Initiative. Results.

If you are someone who enjoys working with people, thrives in an energetic fitness environment, and naturally takes ownership of getting things done, this role could be the right fit for you.

Pay: AED4,000.00 - AED5,000.00 per month

Ability to commute/relocate:

• Al Quoz: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Administration : 2 years (Required)

Language:

• English Fluently (Required)

Work Location: In person