Administration Executive

91672 54109

Job Description: Service Coordinator

Company: Newtronic Lifecare Equipment Pvt. Ltd.
Position: Service Coordinator
Location: Ahmedabad / Pune / Bangalore
Work Mode: Work from Office
Experience: 12 Years
Gender: Male
Salary: Up to 2.5 LPA
Working Days: Monday to Saturday
Working Hours: 10:00 AM to 6:00 PM

About the Role

We are looking for a proactive and organized service coordinator to support our branch service operations. The role will involve coordinating with service engineers, customers, the area service manager, the head office, finance, stores, and other internal teams to ensure smooth execution of service-related activities.

The ideal candidate should have good communication skills, strong follow-up ability, basic MS Office knowledge, and the ability to manage multiple administrative and service-coordination activities effectively.

Key Responsibilities

1. Service & Payment Coordination

• Follow up on outstanding service payments across AMC, Trading, Repair, Upgradation, and other service-related activities, including advance, due, and balance payments.
• Follow up on payments against both tax invoices and proforma invoices.
• Coordinate with customers and internal teams to ensure timely collection and closure of outstanding payments.
• Maintain proper records and follow-up trackers for pending payments.

2. Service Reporting & Documentation

• Prepare and submit weekly service analysis reports to the Area Service Manager and Head Office.

• Maintain and share reports related to monthly revenue, expenditure, and collection.

• Ensure timely submission of service-related documents, including:

• Service Reports

• Installation Reports

• Customer Feedback Forms

• Vouchers

• Other relevant service documents

• Coordinate with service engineers to ensure proper documentation and timely submission.

3. Service Call & ERP Coordination

• Monitor and maintain service call records in the IERP system, including:

• Call logging

• Call closing

• Service report uploading

• Status updates

• Follow up with service engineers for timely closure and documentation of service calls.

• Maintain the monthly complaint log of service engineers and submit the required report to HR.

4. Customer Coordination

• Handle customer queries and service-related inquiries through telephone and email.
• Coordinate with customers and concerned service engineers for timely resolution of queries.
• Maintain professional communication and ensure timely follow-up on customer requirements.
• Coordinate for acknowledgement of spare parts/materials delivered through service engineers.

5. Spares & Gate Entry Coordination

• Ensure that all spares/materials delivered through Service Engineers are properly acknowledged by the customer.
• Coordinate and collect required documentation such as delivery reports and gate entry details.
• Ensure proper records are maintained and submitted to the concerned department/head office.

6. Branch Administration

• Maintain branch office attendance records and submit weekly attendance reports to Head Office.
• Coordinate routine administrative activities of the branch office.
• Coordinate housekeeping activities and ensure cleanliness and proper upkeep of the office/store area.
• Handle submission and coordination of various office utility bills and administrative documents with the Head Office.
• Maintain required attendance and administrative records of in-house staff.

7. Petty Cash & Courier Management

• Handle branch-level petty cash and maintain proper records, supporting documents, and vouchers.
• Coordinate all incoming and outgoing courier activities.
• Maintain courier records and ensure timely dispatch and receipt of documents/materials.

8. Call Handling & Communication

• Attend incoming and outgoing calls professionally.
• Direct calls to the concerned person, department, or extension.
• Maintain required call/communication records.
• Coordinate internal and external communication as required for smooth branch operations.

9. Inventory & Stock Coordination

• Maintain proper stock records for the branch/store.
• Monitor stock movement and ensure records are updated regularly.
• Coordinate with the Stores Department regarding stock availability, movement, and requirements.
• Ensure proper documentation of material movement.

Required Skills & Competencies

• 12 years of experience in service coordination / back office / branch administration / customer coordination / service operations.
• Good verbal and written communication skills.
• Strong follow-up and coordination skills.
• Basic knowledge of MS Office, Excel, and email communication.
• Ability to maintain reports, trackers, and documentation accurately.
• Good organizational and multitasking abilities.
• Customer-oriented approach with professional communication skills.
• Ability to coordinate effectively with Service Engineers and internal departments.
• Basic understanding of invoices, payments, and collection follow-up will be an advantage.
• Candidates from service-oriented, engineering, equipment, manufacturing, or technical organizations will be preferred.

Key Deliverables

• Timely collection/payment follow-up.
• Accurate and timely weekly/monthly reporting.
• Proper service documentation and ERP updates.
• Effective coordination with Service Engineers and customers.
• Accurate branch attendance, petty cash, courier and administrative records.
• Proper stock and spare-part documentation.
• Timely escalation and closure of customer/service-related issues.

Interested candidates can share their updated CV along with their current CTC, expected CTC, notice period, and current location.

HR Mail ID - [email protected]

HR Number - 91672 54109