Administration Manager

About the role

Reporting to the Head of Administration, you'll manage the day-to-day operations of the local administration team. You'll bring firm-wide standards into everyday practice, ensuring the team understands priorities, meets deadlines and delivers accurate, consistent work. This is an active leadership role where you'll coach team members, resolve issues and step in to help when needed.

Key responsibilities

• Lead and support the team: Set clear expectations, allocate work and build a positive, accountable team environment.
• Manage workflow: Monitor deadlines, balance workloads and respond to busy periods so priorities stay on track.
• Develop team capability: Provide practical coaching, identify training needs and support onboarding and emerging leaders.
• Maintain quality: Ensure administrative and corporate secretarial work meets firm standards, with appropriate checks to minimise errors and rework.
• Communicate proactively: Keep clients, managers and team members informed, follow through on requests and flag potential delays early.
• Improve processes: Embed standard operating procedures, address recurring issues and support system and process changes.
• Build strong relationships: Act as the local administration contact for Directors, Managers and professional staff.
• Take ownership of results: Monitor team performance, address concerns early and work with the Head of Administration on issues requiring further support.

About you

• Administration experience within accounting or another professional services environment.
• Proven experience leading or supervising a team.
• Strong organisational skills and the ability to manage competing priorities and deadlines.
• High attention to detail and a commitment to accurate, professional work.
• Clear, confident communication and strong relationship-building skills.
• An approachable leadership style, with the confidence to provide feedback and have constructive conversations.
• A practical approach to solving problems and improving how work gets done.
• A willingness to roll up your sleeves and support the team.
• Experience in an accounting firm, including corporate secretarial administration and practice management systems, would be highly regarded.

About us

Factor1 (formally Eager & Partners) is an accounting and advisory firm supporting businesses and individuals across a range of services. Our administration team plays an essential role in supporting our accountants and advisers and ensuring clients receive professional, reliable service.

Benefits

• Make a meaningful contribution to how your local administration team operates.
• Work closely with the Head of Administration and leaders across the business.
• Help develop team members and shape more effective ways of working.
• Bring together people leadership, client service and practical process improvement in one role.