Administration Manager | Full-Time

WE'RE HIRING | ADMIN MANAGER

MLB – Major Loss Builders | Property Insurance Repairs with Purpose

Location: Malaga, WA
Hours: Full-Time | 08:00am - 05:00pm

From emergency make-safes to the full reconstruction of homes, commercial buildings, rural properties and more — Major Loss Builders is WA's trusted name in insurance building repairs. Fires, floods, storms or cyclones — if it's damaged, we've got it covered.

With rapid growth and increasing demand, we are seeking an experienced and proactive Admin Manager to assist our administration operations, drive team performance, and ensure an exceptional client experience across all claims.

Why Join MLB?

We're a high-energy, high-performance team who show up with purpose and pride every day.

· Join a business that's shaking up the industry with innovation and integrity

· Thrive in a fast-paced environment where your leadership makes a real impact

· Lead a passionate team committed to helping people in their most vulnerable moments

· Enjoy a strong team culture that values growth, support, and performance

The Role: Admin Manager

This is a leadership role, responsible for managing claim expectations and supporting building supervisors across the life cycle of insurance claims. You'll ensure compliance with client KPIs, streamline workflows, and foster a culture of accountability and excellence.

Key Responsibilities:

• Track, analyse and ensure compliance with MLB's key performance indicators (KPIs) for role requirements and your allocated building team
• Direct and coordinate your designated building team through all stages of claims and assessments — ensuring quality control, project timelines, and contractual obligations are met, with customer satisfaction as a top priority
• Administer jobs within MLB systems — keeping records updated, documents accurately maintained and categorised, and all status changes and communications correctly logged
• Monitor, review, and authorise job and subcontractor invoicing in line with delegated financial authorities
• Provide high-level communication to clients, maintaining contact throughout each claim and responding promptly to queries — including updating client portals to accurately reflect real-time job progress
• Ensure Client Portals are updated, maintaining accurate Client Portal information inline with required KPI's and service expectations.

What You Bring to the Role:

· Experience in the insurance industry is essential

· Proven leadership and people management experience

· High attention to detail with a solutions-focused mindset

· Strong organisational and communication skills

· Ability to manage competing priorities in a fast-paced environment

· Confident in leading by example and maintaining high professional standards

Ready to Lead with Impact?

If you're a results-driven admin professional with a passion for team leadership and a background in insurance repairs, we want to hear from you!

Apply now and help raise the standard with MLB.