Administration Officer

Job description: Administrative Officer

Salary: 15,000 Per Month

About the Resort

Hacoalke View Resort Kumbalangi is a hospitality-focused property committed to delivering excellent guest experience, smooth daily operations, and professional service standards.

We are looking for a responsible and customer-focused Administrative Officer (AO) who can manage front office operations, handle guest requirements, and support day-to-day resort operations with accountability and professionalism.

Job Summary

Role: Operations & Guest Services

The AO will be responsible for managing front desk operations, guest check-in and check-out, customer service, and coordination of daily resort activities.

The role requires strong hospitality experience, professional communication, and the ability to handle guests with care while ensuring smooth operational flow.

Working Hours:

• Shift: 8:00 AM – 6.00PM

Key Responsibilities:

• Handle all administrative duties during the shift
• Respond promptly to all guest and internal enquiries (in-person, phone, and email)
• Provide on-call support and supervision during operational hours
• Ensure smooth coordination of evening and night operations
• Attend to guest service requirements during night duty
• Maintain accurate records of all enquiries and actions taken
• Track and manage data using Excel (logs, reports, and follow-ups)
• Perform stock taking and inventory checks as required
• Support all general administrative and operational tasks
• Ensure proper documentation and reporting of daily activities

Daily Operations Accountability

• Support day-to-day Resort & Restaurant operations and coordination
• Ensure proper communication between departments
• Maintain discipline and operational readiness at the front office
• Assist management in operational tasks and reporting

Customer Service & Guest Experience

• Understand guest needs and respond professionally
• Handle complaints and service requests responsibly
• Maintain a positive and welcoming environment
• Ensure high standards of hospitality and service quality

Administrative & System Work

• Maintain guest records and booking details
• Use Microsoft Excel and basic office tools for reporting
• Record check-ins, check-outs, and reservations properly
• Prepare daily operational and guest reports

Requirements

• Hospitality management experience preferred
• Experience in resort or hotel reception preferred
• Check-in and check-out handling experience required
• Strong customer service and guest handling skills
• Good communication in English, Hindi, and Tamil
• Responsible and accountable personality
• Basic Microsoft Excel and computer knowledge

Pay: Up to ₹15,000.00 per month

Benefits:

• Food provided

Education:

• Diploma (Required)

Experience:

• Customer service: 1 year (Required)

Location:

• Kumbalangi, Kochi, Kerala (Preferred)

Work Location: In person