Administration Officer

About the Role

We are seeking a reliable, detail-oriented administration officer to join our Townsville team on a casual basis, with a genuine pathway to permanency for the right candidate.

You will provide essential administrative support across our operations — working closely with leadership, support workers, and coordinators to ensure documentation, scheduling, and systems are accurate, compliant, and up to date.

This role requires someone who is self-motivated and confident working autonomously, while also being a genuine team player who contributes positively to the broader team. You will also be expected to participate in an on-call roster as part of this role, supporting our commitment to around-the-clock participant care.

Key Responsibilities

Provide day-to-day administrative support in accordance with NDIS practice standards.

Manage, maintain, and organise participant and staff documentation, correspondence, and records.

Support scheduling operations, including coordinating staff rosters and participant appointments.

Assist with document control, filing systems, and compliance record-keeping.

Prepare correspondence, reports, and other documentation as directed.

Manage incoming communications, including phone calls and emails.

Support onboarding administration for new staff

Participate in the on-call roster to support after-hours operational needs.

Contribute to the continuous improvement of administrative processes.

Essential Requirements:

Demonstrated experience in an administrative or office support role

Self-motivated with the ability to work autonomously and manage your own workload effectively

A collaborative team player who actively supports colleagues and contributes to a positive workplace culture

Willingness and availability to participate in an on-call roster

Proficiency in Xero or a similar platform (or willingness to learn)

Strong computer literacy, including Microsoft Office Suite

Excellent written and verbal communication skills

High attention to detail and strong organisational skills

Ability to handle sensitive information with professionalism and discretion

Current NDIS Worker Screening Check (or willingness to obtain)

Desirable:

Experience in NDIS, disability services, aged care, or healthcare

Familiarity with NDIS documentation and compliance obligations

Certificate III in Business Administration or equivalent

What We Offer:

Supportive and inclusive workplace culture

Casual engagement with a real pathway to permanency

Meaningful work that makes a difference in the community

Exposure to a growing NDIS provider with an expanding team

Ongoing training and professional development

Collaborative team environment where your contribution is valued