Administration Officer

Administration Officer – JSR Electrical & Air-Conditioning

📍 Mackay, QLD
🕒 Full-Time Position
💰 Above Award Wages Based on Experience

JSR Electrical & Air-Conditioning is a family-owned and operated business servicing the Mackay region. We pride ourselves on delivering prompt, reliable service and maintaining excellent communication with our clients throughout every stage of the job process.

Due to continued growth, we are currently seeking an experienced Administration Officer to join our team.

About the Role

This position is ideal for someone who is organised, motivated, and able to work in a fast-paced environment while maintaining a high level of professionalism and customer service.

The successful applicant will play a key role in supporting our day-to-day operations and ensuring smooth communication between clients, technicians, and office staff.

Key Responsibilities

• Answering incoming phone calls and emails
• Scheduling and coordinating jobs for technicians
• Liaising with customers, suppliers, and property managers
• Preparing invoices, quotes, and job documentation
• Managing customer records and job updates in AroFlo
• Processing payments and general office administration
• Assisting with day-to-day business operations

About You

To be successful in this role, you will have:

• Minimum 3 years administration experience
• Previous experience in the trade industry preferred but not required
• Strong computer and data entry skills
• Excellent communication and customer service skills
• High attention to detail and organisational skills
• Ability to multitask and work under pressure
• Experience using AroFlo or similar job management software is highly regarded
• A positive attitude and willingness to be part of a team

What We Offer

• Supportive team environment
• Stable, long-term employment opportunity
• Above award wages based on experience
• Opportunity to grow within the business
• Monday to Friday work schedule
• Work-life balance focused workplace

If you are a motivated and experienced administration professional looking to join a growing local business, we would love to hear from you.

Apply now through SEEK or email your resume and cover letter to our office.