Administration Officer

About the role

Alex Group Aus is looking for a reliable, organised and customer-focused Customer Service & Administration Officer to join our growing team.

This is a hands-on role supporting our day-to-day customer service, sales administration and office operations. You will work closely with our Sales, Operations, Warehouse and Accounts teams and develop strong knowledge of our products, customers and internal systems.

We are looking for someone who enjoys working in a busy wholesale environment, takes ownership of their work, communicates confidently with customers and colleagues, and has strong attention to detail.

About the Role

You will play an important role in ensuring customer orders, enquiries and administrative processes are handled accurately and efficiently. The position involves regular communication with customers by phone and email, processing and following up orders, maintaining customer information and supporting different areas of the business as required. This role would suit someone who is organised, proactive and comfortable managing multiple priorities while maintaining a high level of accuracy and customer service.

Key responsibilities

• Process customer sales orders accurately in the ERP system, including order amendments and general order enquiries

• Respond to incoming phone calls, emails and customer enquiries in a professional, friendly and timely manner

• Provide customers with routine information regarding orders, stock availability, delivery status and product enquiries

• Follow up outstanding customer or order information and ensure matters are progressed through to completion

• Provide day-to-day administrative support to the Sales team

• Maintain accurate customer records, documentation and internal files

• Assist with warranty enquiries and ensure all relevant information and supporting documentation is accurately recorded

• Liaise with Warehouse and Operations teams regarding orders, deliveries and customer requirements

About you

• Organised, reliable and able to follow tasks through to completion
• Fluent and confident in spoken and written English
• Friendly and professional when communicating with customers over the phone and by email
• Accurate and detail-focused, particularly when processing orders and maintaining customer information
• Comfortable working across multiple tasks and changing priorities
• Proactive in identifying missing information and following up rather than waiting to be reminded
• Able to take ownership of tasks and see them through to resolution
• A good team player who is willing to assist across different areas of the business when required
• Comfortable learning new products, processes and business systems
• Able to work independently once trained while knowing when to escalate an issue