Administration Officer

Company Description

Shepparton Private Hospital delivers a comprehensive range of onsite inpatient and day patient services, supported by advanced medical, surgical, and diagnostic technology. Our expert team of practitioners and clinical staff provide exceptional care across specialized areas, including medical, surgical, endoscopic, oncology, mental health, and rehabilitation services.

Ramsay provides high quality healthcare to millions of people each year through a network of hospitals, clinics and services in Australia, Europe and the United Kingdom.

Job Description

This is a great opportunity for an experienced administration professional who enjoys working with people, thrives in a fast-paced healthcare environment and takes pride in providing exceptional service.

Key Responsibilities:

You will play a vital role in supporting the smooth day to day operation of our patient services and front of house administration, working closely with patients, families, and clinical teams.

• Manage front desk operations and clerical administration, ensuring a warm, professional welcome by greeting patients, visitors, and carers upon arrival, and efficiently answering telephone inquiries.
• Provide a compassionate, customer focused service while coordinating administrative processes in accordance with organizational requirements.
• Handle payment and remittances accurately, executing daily cashier duties with a strong eye for detail and data integrity.
• Maintain accurate patient documentation and take ownership of assigned tasks, ensuring efficient completion within required timeframes.
• Identify and resolve administrative issues using sound judgment, while contributing to process reviews that enhance service delivery.
• Work collaboratively as a positive, supportive team member and independently when needed while fostering a culture of accountability, professionalism, and patient-centred care.

About You:

• Exceptional interpersonal skills and empathy, with experience delivering clear, professional communication regarding patient services, billing, and financial consent.
• Strong attention to detail, excellent time management, and the ability to juggle competing priorities in a fast-paced environment.
• Intermediate to advanced computer skills, including proficiency in Microsoft Office and patient management systems.
• Sound judgment, proactive problem-solving abilities, and the capacity to work both autonomously and collaboratively within a team.

What’s in it for You:

On offer is a base hourly rate ranging from $32.38-33.94 + superannuation based on experience level and qualification (VIC Support Services PP1-PP4 )

At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:

• Grow your career with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
• Save more every day with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
• Enjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
• Find balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
• Increase your take-home pay through salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.

Why Join Ramsay:

At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:

• Australia’s largest private hospital operator, with over 74 sites and 35,000 staff
• A values-led workplace where you’ll be supported personally and professionally
• A place with flexible, permanent and career-growth opportunities nationwide.

Additional Information

• Must provide or complete a National Police Check conducted within the previous 12 months.
• According to the role, Ramsay may require a Working-With-Children Check and Proof of Flu Vaccination and immunisation against infectious diseases.

Apply:

All applications must be lodged online.

Applications close: 2 Weeks

Reference number: JR116625

Please Note:

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com.au.

Applications made by recruitment agencies will not be considered.