Administration Officer

About the Role :

Western Specialist Centre (WSC) is a multi-award-winning specialist healthcare practice based in Melbourne, Australia.
As an Administration Officer, you'll act as a remote extension of WSC's reception and administration team, handling overflow patient calls and supporting essential administrative tasks to ensure a seamless patient experience.

Key Responsibilities
Handle inbound & outbound patient calls
Appointment booking, rescheduling & cancellations
Referral processing & patient follow-ups
Data entry & patient record management
Appointment coordination & calendar management
SMS communications & general administrative support
Work within the Practice Management System (PMS) and maintain activity logs

We're Looking For
Excellent spoken and written English
International BPO experience (Mandatory)
Experience in customer service, administration, virtual assistance, or healthcare support
Strong attention to detail and data entry skills
Reliable internet connection and dedicated work-from-home setup
Calm, empathetic, and professional communication skills
Australian healthcare or Australian process experience will be an added advantage.

Experience with Australian processes or Healthcare Administration will be an added advantage.

How to Apply

Interested candidates should submit:
Current Resume/CV
A short voice note or video introduction (2 minutes) demonstrating spoken English and phone manner
Availability and preferred shift windows (AEST
)
Email your application to: [email protected] (9163168664)
Application Deadline: 6th July 2026
Immediate Joiners Only | No Notice Period