Administration Officer

About Nexus Rehab
Nexus Rehab is a SIRA-approved workplace rehabilitation provider. We work with injured workers, employers, insurers and treating practitioners to support safe and timely return to work in NSW.

About the role
The Administration Officer provides administrative support to our rehabilitation consultants and management team. The role keeps case files current, appointments scheduled, invoicing accurate and stakeholders informed.

Key duties

• Receive and process new clients into our system
• Answer phone and email enquiries
• Liaise with insurers, employers, injured workers, GPs and allied health providers
• Request and follow up approvals, medical certificates and other documents
• Handle personal and health information in line with privacy legislation
• Follow internal policies and procedures
• Assist with data entry and reporting
• Support other administrative tasks as required

Requirements

Essential

• At least 1–2 years of administration experience
• Strong attention to detail and accuracy
• Good organisational and time management skills
• Clear written and verbal communication
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to handle confidential information appropriately

Desirable

• Experience in workers compensation, workplace rehabilitation, insurance or allied health
• Knowledge of the NSW workers compensation system and SIRA requirements
• Experience with invoicing or accounts receivable
• Experience using case management or practice management software

Pay: $30.00 – $35.00 per hour

Work Location: In person