Administration Officer

Administration Officer

Full-Time | Permanent Position | Townsville

Join Townsville's Leading Driver Training Organisation

Graduate School of Motoring is Townsville's oldest and largest driving school, with a strong reputation for delivering professional driver training and exceptional customer service. We are currently seeking an enthusiastic, organised, and customer-focused Administration Officer to become an integral part of our team.

This is an excellent opportunity for someone who enjoys a fast-paced environment, takes pride in their work, and wants to build a long-term career within a well-established local business.

About the Role

As our Administration Officer, you will be the first point of contact for many of our customers and play a key role in ensuring the smooth day-to-day operation of the business. You will support students, instructors, and management through a wide range of administrative and customer service activities.

No two days are the same, making this role ideal for someone who enjoys variety, problem-solving, and working with people.

Key Responsibilities

• Managing incoming phone calls, emails, and customer enquiries
• Scheduling driving lessons and coordinating instructor bookings
• Providing outstanding customer service to students and clients
• Maintaining accurate records and databases
• Assisting with social media updates and general marketing activities
• Ordering office supplies and coordinating office requirements
• Scheduling meetings and providing administrative support to the team
• Assisting with fleet administration, maintenance scheduling, and repairs
• Supporting Quality Assurance and compliance processes
• Identifying opportunities to improve office systems and efficiencies

About You

To be successful in this role, you will demonstrate:

• Previous experience in an administration, customer service, or office support role
• Strong computer skills and proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Excellent verbal and written communication skills
• Exceptional organisational and time management abilities
• Strong attention to detail and accuracy
• The ability to multitask and prioritise competing demands
• A positive, professional, and friendly attitude
• Initiative and the ability to work independently
• Experience with scheduling systems or training organisations (desirable but not essential)

What We Offer

• Permanent full-time employment
• A supportive and friendly team environment
• Diverse and interesting work with no two days the same
• Opportunities to contribute ideas and improve business processes
• Work with a respected and established local organisation
• Convenient Townsville location

Apply Now

If you are a motivated and professional Administration Officer who enjoys providing exceptional customer service and thrives in a busy office environment, we would love to hear from you.

To apply, please submit your current resume and a covering letter outlining your suitability for the position via SEEK.