Administration Officer - General Practice

Administration Officer – General Practice

Full-time fixed term until 24 December 2027 (parental leave cover)

Classification: HS1 under the Health and Allied Services, Managers and Administrative Workers
(Victorian Stand‑Alone Community Health Services Multi‑Employer Enterprise Agreement 2022–2026) Hourly rate: $33.63

About IPC Health

Our purpose is to improve quality of life for the people and communities we serve by maximising access to health and wellbeing services. We are committed to working as One Team IPC Health, supporting each other, our clients and our communities with respect, care and professionalism.

About the role

We are seeking a motivated and customer‑focused Administration Officer to join our Wyndham Vale GP Clinic on a full time fixed term basis. This role is integral to the smooth operation of the clinic and the delivery of high‑quality, accessible care for our clients.

You will be responsible for providing excellent front‑line customer service and high‑quality administrative support, ensuring client health records and clinic systems are maintained accurately, efficiently and in accordance with privacy and organisational requirements.

You will make a difference by

• Providing friendly, respectful and professional customer service to clients, families and stakeholders
• Delivering accurate and timely administrative, clerical and client health record support
• Supporting clients to access services with empathy and care
• Contributing positively to a collaborative and supportive team environment

Key responsibilities

• Liaise with internal and external clients and team members in person and by phone in a positive and respectful manner
• Support clients to access services sensitively and in line with privacy legislation
• Maintain hard copy and electronic client health records, including registration, scanning, filing, archiving and data verification
• Manage appointment and waitlist systems, including bookings, recalls, reminders and rescheduling
• Enter, verify and maintain accurate client and financial data
• Collect and process fees for relevant programs
• Maintain the client waiting area and ensure information materials are well stocked
• Identify and report incidents, hazards or issues impacting service delivery
• Undertake training as required and provide general administrative support
• Perform other duties as directed to support clinic operations

To succeed, you will bring

• Previous experience working in a GP clinic or similar health setting
• Demonstrated administrative experience with a strong customer service focus
• High‑level interpersonal and communication skills, both written and verbal
• Strong administrative and database skills, including experience with Pracsoft or Best Practice (or similar systems)
• The ability to work accurately under pressure with strong attention to detail
• Capacity to work collaboratively within a team and independently as required
• Experience managing challenging behaviours and resolving conflict professionally
• A sound understanding of confidentiality and privacy principles

What we offer

We will support you to succeed by:

• Encouraging you to share what matters to you, including your wellbeing needs
• Aligning your contribution to IPC Health’s strategy and purpose
• Providing clear guidance, regular feedback and development opportunities
• Supporting skill development and career exploration
• Fostering an inclusive, respectful and barrier‑free workplace

How to apply

If you are interested, please submit your CV and a brief cover letter outlining your relevant experience by Sunday 18 October 2026 at 10pm.

IPC Health is committed to diversity and welcomes applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people from the LGBTI communities.

• Success Profile / Position Description