Administration Officer - Intake

Administration Officer - Intake

• Progress with purpose at one of Australia’s largest health care providers
• Get ahead with salary packaging, benefits and professional development in a supportive team environment
• Permanent, full time opportunity

About the role

To manage the intake of all appropriate referrals from various sources, including My Aged Care (MAC), clients, families, and healthcare professionals, via MAC portal, EMR, telephone, email, fax, mail, and in person. Responsibilities include assessing the suitability, relevance, and appropriateness of referrals to establish referral priorities across disciplines, in accordance with organisational policies. The role also involves reviewing and recording referral details and related client information in computerised databases such as MAC, EMR, and iPM.

Additionally, the position entails providing information about other available services, performing administrative tasks, and maintaining communication with aged care facilities by emailing weekly vacancy updates. The role includes liaising with social workers regarding vacancies, offering guidance and support to clients seeking respite or permanent placements, and assisting with medical correspondence to review, prepare, and dispatch communications to relevant recipients.

Role criteria:

• Proven experience working in an ACAT/community services/ health environment
• Demonstrated sound knowledge of Commonwealth Government Aged Care Legislation, My Aged Care and Commonwealth funded aged care services
• Demonstrated knowledge and understanding of the issues relating to frail older clients with complex health problems and other community support needs
• Ability to work within a team, as well as autonomously
• Demonstrated high level verbal communication skills
• Proven ability to determine priorities and levels of urgency of work in a demanding multidisciplinary environment with minimal supervision
• Demonstrated experience in using Microsoft Office including Word, Excel and Outlook

Application closing date: 28/08/2026

Why work for Calvary?

At Calvary, our staff matter.

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

Your benefits:

• NFP salary packaging benefits, discounted health insurance and gym memberships
• Paid parental leave
• Training, development pathways and career opportunities
• Flexible hours that make sense for you

As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.

Please note the following:

• As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role
• You will be required to provide evidence of immunisation as required for your role including influenza, tuberculosis screening, hepatitis, diphtheria, tetanus, varicella