Administration Officer / Receptionist

About the role

John Pearcy Audiology Pty Ltd is seeking a permanent part-time (0.6 FTE) Administration Officer / Receptionist to join our team in Camp Hill, Queensland. In this role, you will be the first point of contact for our clients and play a vital part in ensuring the smooth running of our audiology clinic.

What you'll be doing

• Greeting and welcoming clients, both in-person and on the phone, with exceptional customer service
• Handling client enquiries and appointments, including booking, rescheduling and confirming appointments
• Maintaining accurate and up-to-date client records and files
• Assisting with general administrative tasks such as preparing and processing deliveries
• Processing client payments, including preparing invoicing (in Xero) and processing Medicare and HICAPS claims
• Clean, repair and troubleshoot client hearing aids
• Providing support to the clinical team as required

What we're looking for

• Previous experience in a customer service or administrative role. Experience within the healthcare sector would be highly valued, but is not essential
• Strong communication and interpersonal skills, with the ability to engage with clients of all ages
• Excellent organisational and time management skills, with the ability to multitask effectively
• A keen eye for detail and the ability to maintain accurate records
• Intermediate computer skills
• The ability to quickly acquire new skills, including repairing hearing aids, pairing hearing aids to mobile phones and using specialised clinic appointment and invoicing software systems, is essential
• Availability to work Monday, Wednesday and Friday, 8:30am to 4:30pm
• Flexibility to provide occasional Saturday morning relief to cover other staff is essential
• Availability to work occasional Tuesdays or Thursdays to cover staff leave is desirable
• A friendly, professional, flexible and reliable demeanour

What we offer

At John Pearcy Audiology, we are committed to providing a friendly and supportive work environment. In addition to a competitive salary, we offer opportunities for professional development, free onsite parking, and a new, custom-built workspace.

About us

John Pearcy Audiology Pty Ltd is a leading private audiology practice, dedicated to providing high-quality hearing care services to our community in Camp Hill, Queensland, and beyond for the last 21 years. With a team of experienced and qualified audiologists, we are committed to helping our clients improve their quality of life through better hearing.

Apply now via Seek to join our team as an Administration Officer / Receptionist!

Applications close 5pm Tuesday 6 October.

Please no agency applications.