Administration Officer - Rectification Delivery

About QBCC

The QBCC is Queensland's independent building and construction regulator, focused on educating, protecting and supporting the industry and community through fair and transparent oversight.

As the sector faces a pivotal decade with major housing goals and the Olympic legacy ahead, QBCC is modernising services, strengthening partnerships and building capability to deliver at scale.

At its core is a strong commitment to people - fostering an inclusive, high-performing, future-ready workforce where employees can thrive and deliver meaningful outcomes for industry and the community.

About the role

As an Administration Officer – Rectification Delivery, you will:

• Process and review service provider invoices and fees, ensuring accuracy and compliance with contractual requirements
• Analyse claims and identify potential discrepancies, discounts, or issues requiring escalation
• Prepare meeting documentation, coordinate meeting administration, and record and transcribe meeting minutes using Microsoft Teams
• Assist with reporting, information gathering, and day-to-day administrative support for the Rectification Delivery team
• Support the development of team training materials, work instructions, and operational procedures
• Liaise with internal stakeholders and contribute to continuous improvement initiatives within a growing team
• Ensure administrative and contract management activities are completed accurately and within required timeframes.

This position is based in Brisbane and flexible arrangements can be considered upon application, including working remotely at a Regional QBCC office subject to availability.  While the role allows for flexibility in working from home, regular in-person attendance at the QBCC office is a mandatory requirement.

Please refer to the Position Description for a full list ofkeyrole responsibilitiesandsuitability requirements.

About You

We're looking for someone who brings:

• Experience processing invoices, payment of fees or similar financial administration activities
• Strong attention to detail and the ability to identify anomalies and inconsistencies
• Well-developed analytical and critical thinking skills
• The ability to work independently while also contributing positively within a team environment
• Excellent organisational skills and the ability to manage competing priorities and deadlines.

The following will be highly regarded:

• Experience in finance, accounts payable, or related financial administration
• Knowledge of contractual obligations and compliance requirements
• Experience identifying issues that require escalation and exercising sound judgement in decision-making.

How to Apply

Please submit your current resume and a cover letter (maximum two pages) outlining your interest in the role and addressing the following questions:

1. Describe your experience reviewing invoices, costs or purchase orders. What actions have you taken when you identified an anomaly or non-compliance?
2. Provide an example of when you needed to manage multiple competing deadlines and priorities. How did you prioritise your work and ensure deadlines were met?
3. Describe a process improvement you introduced in an administrative setting (e.g. templates, work instructions) that measurably reduced errors or processing times. Explain how you evaluated both the need for the change and its success.

Why Join QBCC?

At QBCC, you'll be part of a purpose driven organisation where your work matters. You will work with dedicated professionals who value integrity, collaboration and learning. You'll have opportunities to grow while making a real contribution to shaping the QBCC's future and outcomes for our stakeholders.

If you're ready to dive into a career defining transformation journey with us, where your impact will help shape what comes next, we'd love to hear from you.

Referee checks

It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current or recent supervisor. By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear to the panel.