Administration Officer - Resource Recovery

E ngā iwi, e ngā karangatanga huri noa i te motu, tēnei te mihi atu ki a koutou katoa. He īnoi tēnei ki a koe. Tono mai ki tētahi tūnga ki te Kaunihera o Ōtautahi

We're looking for an Administration Officer to join our Resource Recovery team and play a key role in supporting Christchurch's waste, recycling, and sustainability services. This is a 9-month fixed term role.

About the team | Ko te rōpū nei

The Resource Recovery team is responsible for managing the city's waste, recycling, and sustainability initiatives. We oversee kerbside collections, EcoDrop transfer stations, and safe disposal options for hazardous household waste. Through public education, operational excellence, and long-term planning, we help reduce waste, improve recycling outcomes, and divert material away from landfill.

About the role | Ko te mahi nei

As our Administration Officer, you'll provide specialist administrative and customer service support to the Resource Recovery team. You'll act as a key point of contact for complex customer enquiries, working closely with customers, contractors, and internal teams to investigate issues, resolve service requests, and support the delivery of essential waste management services.

This is a varied and rewarding role where you'll make a direct contribution to maintaining high-quality services for Christchurch residents.

Some of your key responsibilities will include:

• Responding to customer enquiries and complaints via phone, email, and other communication channels.
• Investigating and resolving complex waste and kerbside collection service issues.
• Creating, monitoring, and closing customer service requests.
• Liaising with contractors regarding missed collections, contamination reports, audits, and operational matters.
• Maintaining audit data and ensuring records are accurate and up to date.
• Preparing reports, correspondence, warning letters, and monitoring information.
• Coordinating meeting agendas, minutes, and follow-up actions.
• Creating invoices and supporting administrative processes across the team.
• Monitoring service trends and escalating emerging issues when required.
• Supporting resource recovery projects, education initiatives, and wider team activities.

About you | Ko Koe Tēnei

You'll be a proactive and adaptable administrator with excellent customer service skills and a passion for delivering quality outcomes. You're comfortable managing multiple priorities, enjoy solving problems, and can build positive working relationships with a wide range of people.

To be successful in this role, you'll bring:

• At least 3-4 years' experience in an administration, customer service, business support, or service coordination environment.
• Strong written and verbal communication skills.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong problem-solving skills and a practical approach to resolving issues.
• High levels of accuracy and attention to detail.
• Advanced computer literacy, including proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• The ability to work independently while remaining a collaborative and supportive team member.

Experience or knowledge in waste management, contractor management, or local government would be advantageous but is not essential.

What's in it for you? He aha ngā hua ki a koe?

Want to be involved in shaping your City? Here at the Council we know our strength comes from our people, working together as one team to create results. When you join us, you're getting involved first hand, and contributing to crafting the Christchurch community. You will also benefit from:

• Access to training programmes, workshops, and development opportunities
• Flexible working arrangements - WFH, adjustable start and finish times, option to purchase extra leave.
• Collaboration - exposure to wider areas of the organisation
• Benefits - a variety of benefits for Council staff from health schemes to retail discounts.

If this sounds like an interesting opportunity, you think you have what it takes and want to get involved in shaping our City then please apply today.

Additional Information | Ko ētahi atu kōrero:

At the Christchurch City Council, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with the job description, we encourage you to apply anyways.

We understand that recruitment processes can be challenging. If you require any accessibility support to apply for this role, please reach out to us at [email protected]

• Hours of work - Full-time, 40 hours per week, Monday to Friday
• Position - Fixed-term, full-time
• Location - This position is primarily based at Te Hononga Civic Office, 53 Hereford Street
• Salary - The salary band for this position goes from $61,797 to $68,663 per annum based on a 40 hour week. Starting salaries will be based on knowledge, skills and experience the successful candidate brings to the role, and relativities both, within the immediate team and in the broader organisation for the same or similar roles.
• Closing Date - Sunday 4th October

Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.

To view the PD, please click here