Administration Officer - See Hear Speak

About the role

We are looking for an organised, technology-confident, and people-focused Administration Officer who genuinely enjoys working with people and takes pride in providing a high standard of service. The ideal person will bring professional maturity, initiative, excellent communication skills and a positive, team-focused attitude. They will be confident managing a range of administrative responsibilities, comfortable using technology and willing to learn new systems and processes in a supportive environment. They will be someone who is warm and approachable when interacting with families, while also understanding the importance of professionalism, confidentiality and attention to detail in a healthcare setting.

Key responsibilities

• Answering client phone and email enquiries
• Intake and referral of clients
• Managing client bookings and appointment scheduling
• Providing administrative support to clinicians
• Processing payments and invoices
• Maintaining accurate client information and records
• General office administration
• Assisting with office projects and other administrative tasks as needed

About you

• Have solid administration experience and understand the importance of attention to detail
• Demonstrate professional maturity, sound judgement and discretion
• Be highly organised and able to manage competing priorities in a busy environment
• Have excellent written, verbal, and interpersonal communication skills
• Have a warm, professional telephone manner and enjoy working with people
• Be confident using technology and willing to learn new systems and software
• Take initiative and be comfortable working independently while contributing positively to a team
• Be reliable, dependable, and able to follow tasks through to completion
• Remain calm, solution-focused, and professional when things become busy or unexpected issues arise
• Have a high level of attention to detail

About us

See Hear Speak is a growing psychology and allied health practice specialising in working with children, young people and families. Our office is conveniently located in Speers Point, just a short walk from Lake Macquarie and Speers Point Park. We have an excellent team and a positive, supportive workplace culture. We are a child and young person-focused team that connects and engages families in growing skills and wisdom for life. We also understand the importance of engaging with and respecting the community around us.

Benefits

• A supportive and welcoming team environment
• The opportunity to work within a family-focused psychology and allied health practice
• A role where your work directly contributes to supporting children, young people, and families
• Ongoing opportunities to learn and develop your administrative skills
• Potential for additional hours and growth within the role