Administration / operations incharge

Role & responsibilities

• Will be second line to Centre Manager
• Work together with nurse managers and doctors to manage the daily operations of the assigned service area to ensure its smooth running daily.
• Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilisation.
• Track, monitor and make recommendations for the utilisation of departmental budget to achieve optimisation of allocated resources.
• Track, monitor and make recommendations to achieve excellent customer satisfaction ratings.
• Manage a team of support staff (Customer Care Executives, Staff Nurses, Lab Tech., and others as necessary) to deliver timely, appropriate and excellent services to our customers.
• Work closely with relevant colleagues to participate actively in relevant Rapid Improvement Events (RIEs), IT implementations and initiatives.
• Constantly reviews within assigned areas, systems and process initiatives to achieve safer, better and faster care for the customers.
• Manage customer complaints and follow up with service recovery if necessary.
• Coordinating with corporate and TPA with regard to payments of medical service bills.
• Generating and Dispatching medical reports to the clients
• Maintaining bills related to basic amenities
• Handles and manages all customer relation activities
• Taking feedback of the customer through CMS portal, coordination for the pickup of reports.
• Handling over flow of customer from Billing Desk.

Preferred candidate profile

• Coordination with various departments.
• Managing Customer complaints and resolving it.
• Handling daily transactional issues.
• Coordination with Centre Manager for Camps.
• Coordinating with Corporate clients.
• Managing customer flow in Clinics.
• On time Report Deliveries to customer.
• Handling all the patient issues
• Report & MIS generations
• Managing all the camps.