Administration- Operations Support

About the role

Due to company expansion, there is an exciting opportunity for an Administration – Operations Support team member based in Ballarat. This is a varied and important role supporting the Operational Management Team across job administration, scheduling, customer communication, invoicing, fleet and maintenance administration, reporting and payroll support.

Key responsibilities

• Creating and reviewing new jobs to ensure information is complete and accurate
• Updating job statuses and monitoring jobs as they progress
• Supporting daily scheduling and identifying potential scheduling issues
• Following up incomplete or outstanding job information
• Assisting with purchase orders, supplier invoices and job costing
• Responding to customer enquiries professionally and promptly
• Maintaining accurate customer, site and job records
• Assisting with operational reports and monitoring outstanding work
• Supporting vehicle and equipment maintenance administration
• Assisting with timesheet and payroll administration

About you

• Previous experience in administration, operations support, coordination, scheduling or a similar role
• Strong organisational and time management skills
• Excellent attention to detail and a high level of accuracy
• Strong computer literacy and confidence using business systems
• Excellent written and verbal communication skills
• The ability to manage competing priorities and meet deadlines
• Strong follow-up and problem-solving skills
• A proactive approach and willingness to take ownership
• The ability to work independently while contributing effectively to a team
• A professional and customer-focused approach

About us

Pipe Doctor is an industry leader in drain cleaning, drain inspection and specialised maintenance. Proudly family owned and operated, we are committed to quality and unparalleled customer service in all aspects of our business. We deliver reliable, innovative solutions, and through continuous improvement we can creatively tailor outcomes for our customers' needs. Based in regional Victoria, we service customers throughout Victoria and southern New South Wales.

Benefits

• Part-time position – Monday to Friday – approximately 30 hours per week
• On-site Ballarat-based role
• Join a proudly family-owned and operated business
• Work alongside a supportive Operational Management Team
• Varied role with exposure to multiple areas of the business
• Opportunities for ongoing learning and professional development
• Employee Assistance Program
• A workplace where initiative, accountability and contribution are valued