Administration – Shared Service

About the role

This role encompasses warehouse administration, transport administration, gatehouse administration, customer service support, reporting and analysis, and document management within a logistics operation.

Key responsibilities

• Outbound order entry
• Inbound receipt processing and confirmation
• Inventory administration including stock holds, stock transfers, inventory adjustments, reconciliations, cycle count support, inventory reporting and exception management
• Outbound container documentation and paperwork
• Pallet inventory tracking, reconciliation and reporting
• Transport administration including freight order creation, TMS data entry, manifest preparation, POD management, billing verification and transport document control
• Driver debrief administration
• Gatehouse administration including vehicle bookings, driver movements, container tracking, visitor records and gate activity reporting
• Customer service administration including enquiry management, portal maintenance, delivery tracking, inbox coordination and escalation of operational exceptions
• Preparation of operational reports and KPI dashboards including DIFOT, occupancy, labour productivity, transport performance, pallet utilisation, inventory accuracy and customer reporting

About you

• Secondary School Certificate or equivalent
• Qualification in Business Administration, Logistics, Supply Chain or related discipline desirable
• Administration, logistics, warehousing, transport or customer service support experience
• WMS/TMS experience desirable
• Proficiency with Warehouse Management Systems (WMS), Transport Management Systems (TMS), Microsoft Outlook, Word and Excel
• Strong attention to detail
• Advanced data entry skills
• Strong English communication
• Analytical capability
• Customer focus
• Ability to work independently