Administration Support

About the role

Provide support to sales and customer operations, including aftermarket order processing and enquiries, system maintenance with SAP data management (customer data, pricing, machine installed base and backlog reports), and stock inventory management. Work closely with internal and external parties to ensure order fulfilment, including order status monitoring, order creation, order closing and order invoicing. Support sales for account receivables in compliance with company credit policy and manage payment processes for customer payment systems. Provide sales support to complete customer documentation and tender documents, coordinate with finance and logistics teams, and work with customer service in factory and logistics to ensure parts delivery on time. Handle goods survey in forwarder and RMA processes, assist with office administration and premises maintenance according to SHEQ policy, contact suppliers to create vendor accounts, and follow up on sourcing orders.

Key responsibilities

• Be responsible for aftermarket order process and enquiries
• System maintenance included SAP data (customer data, pricing, machine installed base & backlog report) and stock inventory management
• Work closely with internal & external parties to ensure order fulfillment included order status monitoring, order creation, order closing & order invoice
• Support sales for account receivables in compliance with company credit policy
• Payment process for customer payment system
• Provide sales support to complete customer documentation and/or tender document
• Co-ordination with finance team and logistic
• Work together with customer service in factory and logistic to ensure parts delivery on time
• Responsible for goods survey in forwarder and RMA process
• Assist Operation Manager to maintain premises according to the SHEQ policy

About you

• University graduate preferred, degree holder in any discipline
• More than 2 years' sales admin support experience in sizeable organization
• Strong problem-solving skills and work independently
• Possess excellent communication skills and customer-orientated attitude
• Strong computer skills and multitask capability
• Proficiency in English and Chinese