Administration Support

Are you keen to join a top Aussie insurance brokerage firm that specializes in general insurance and has a broad national network?

The Opportunity

You will support a highly experienced insurance broking team by keeping policy administration, timely renewals, and debt follow-ups running smoothly. If you also value dedication, transparency, collaboration and continuous learning just like our clients, this role is for you!

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

“Stepping out of your comfort zone opens a whole new world of opportunities for you.”- Business Support Officer, ASW Philippines.

What You’ll Do

• Manage the pre-renewal process by preparing renewal schedules, gathering required forms and information, and sending renewal documentation to clients.
• Coordinate the renewal process by following up with clients for outstanding information and forms, then collating and handing the completed file to the broker.
• Prepare client funding and Pay by the Month documentation and follow up on outstanding payments and forms.
• Provide general administrative and office support, including client and internal follow-ups to keep tasks moving.

Key Criteria

• At least 1 year of experience in administration or a similar support role; insurance brokerage experience is a plus.
• Strong attention to detail, particularly when handling documents, client information and high-volume transactions.
• Proactive, organized and comfortable working in a high-volume environment while maintaining accuracy.
• Confident in taking the initiative to follow up on outstanding tasks, keep work moving, and meet deadlines.
• Confident communication skills, particularly when communicating with clients and stakeholders.
• Previous experience with insurance system will be highly regarded.
• Insurance claims experience or Tier 1, Tier2 insurance qualifications will be an advantage.

Work setup

• Manila (BGC, Taguig): 6 AM - 3 PM (PHT) fully onsite during the probation period, with a hybrid setup (3 days onsite, 2 days remote) after probation.

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