Administration Support Officer

About Gateway Group

Gateway Group is a progressive, family-oriented Australian company specialising in hydraulic cylinder repair, manufacture, and industrial services for the mining, construction, and heavy industry sectors. We pride ourselves on our strong values, supportive team culture, and commitment to being an employer of choice.

We offer a stable and rewarding work environment where our people are valued, supported, and provided with opportunities to grow their careers.

About the Role

We are seeking a motivated and organised Administration Support Officer to join our High Wycombe team. This is a hands-on role that combines administration, customer support, and general office coordination within a busy workshop environment.

The successful candidate will play a key role in supporting our workshop and operations teams to ensure jobs are processed efficiently and customers receive excellent service.

Key Responsibilities

• Greet and assist customers, visitors, and team members in a professional and friendly manner.
• Answer, screen and direct incoming calls and enquiries.
• Provide administrative support to field service and workshop teams.
• Assist with job creation, job cards and general job administration.
• Coordinate workshop consumables, equipment and general site requirements.
• Assist with invoicing, purchase orders and general accounts administration.
• Reconcile invoices and supplier statements.
• Maintain accurate records, registers and company documentation.
• Coordinate maintenance, repairs and servicing of site equipment and facilities.
• Coordinate site access, inductions and compliance requirements.
• Assist with waste management and general site organisation.
• Provide general office, IT and systems support as required.
• Liaise with suppliers, contractors and internal staff to ensure the smooth day-to-day operation of the business.

Skills & Experience

• Confident using Microsoft Office, particularly Excel, Word and Outlook.
• Experience with MYOB Exo or similar accounting/business management software.
• Strong organisational and communication skills with excellent attention to detail.
• Ability to work independently while also contributing effectively to a team.
• Previous experience in administration, accounts or a similar support role is desirable.
• Must have Australian working rights.

What We Offer

• Secure full-time position
• Family-oriented and supportive team environment
• Friday team lunches
• Opportunities for career development and advancement
• Stable, long-term employment with a growing business
• High Wycombe location with on-site parking
• Participation in community initiatives including support of the MACA Cancer 200 Ride for the Perkins

If you are looking to join a company that values its people and offers a rewarding workplace culture, we would love to hear from you.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as an Administration Support Officer?
• Do you have experience in administration?
• Which of the following Microsoft Office products are you experienced with?
• Do you have experience using MYOB?
• What's your expected annual base salary?
• Are you willing to undergo a pre-employment medical check?