Administration Support (Planner)

Provide support to sales and customer

• Be responsible for aftermarket internal order process & enquiries

• To work closely with sales, FSE & customer to ensure order fulfillment included order status monitoring, order creation and order closing

• Forward planning for on hand jobs to maximize the FSE utilization

• Fast response to sales/ customer requests to ensure customer satisfaction

Co-ordination with FSE and logistic team

• Interacting with FSE, supervisor & customer and make sure the on-site job execution smoothly

• Assign FSE task according to the FSE competency and availability

• Follow up the open points in order to complete the job, and minimize the work in progress job ratio

Office administration

- Assist Operation Manager to maintain premises according to the SHEQ policy

• Handle ad hoc assignments and other duties as required

To succeed, you will need

• University graduate preferred, degree holder in any discipline

• More than 2 years’ sales admin support experience in sizeable organization

• Strong skills and experience in customer service

• Problem-solving mindset and can work under pressure

• Possess excellent communication skills and customer-orientated attitude

• Strong computer skills and multitask capability

• Proficiency in English and Chinese